Host / Hostess - Restaurant

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Host, you’re not just greeting and escorting guests in one of our dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver unforgettable first impressions: Greet guests warmly and ascertain their needs quickly and effectively
• Maintain a smooth flow: Seat guests, manage the seating chart, and monitor dining activity to ensure a seamless experience
• Deliver standout service: Respond promptly and knowledgeably to guest inquiries and special requests
• Support general operations: Perform opening/closing tasks and assist with service prep such as stocking and folding silverware
• Greet, welcome, and escort guests to their tables in a cordial and professional manner.
• Confirm reservations and verify preferences, special occasions, dietary restrictions, and special requests.
• Manage the reservation system, ensuring guest information is accurate and up to date.
• Organize the seating plan and ensure balanced table rotation across service stations.
• Manage the waitlist and provide realistic, up-to-date wait times.
• Maintain constant communication with servers, supervisors, the kitchen staff, and management.
• Identify frequent guests, VIPs, and special occasions to facilitate personalized service.
• Handle no-shows, cancellations, and last-minute changes.
• Promote the restaurant's experiences, events, and special offers.
• Assist in maximizing occupancy and ensuring efficient table utilization.
• Keep the reception area clean, organized, and presentable.
• Respond to reservation-related calls, emails, and messages professionally and promptly.
• Address initial requests or concerns with empathy and escalate situations when necessary.
• Support the team during peak periods.
• Adhere to the restaurant's standards regarding service, personal appearance, and communication.
• Bid guests farewell, thank them for their visit, and check on their satisfaction before they leave.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Guest Service

· Genuine attitude of service and hospitality.

· Ability to provide a warm, personalized welcome.

· Ability to anticipate requests and identify opportunities for personalization.

· Professional handling of complaints, wait times, and sensitive situations.

Communication

· Clear, cordial, and professional verbal communication.

· Ability to communicate effectively with guests and various restaurant departments.

· Ability to remain calm and project confidence under pressure.

· Conversational or advanced English proficiency.

Organization and Operations

· Proficiency with reservation systems, preferably OpenTable or similar platforms.

· Management of reservations, waitlists, and table assignments.

· Basic knowledge of service sequences and restaurant operations.

· Ability to multitask effectively.

· Strong time management and prioritization skills.