Director of Trust & Safety

| Greater NYC Area

Vimeo is the platform of choice for an enormous community of creators, creative professionals, and businesses, and our Trust & Safety team is responsible for keeping the Vimeo ecosystem inspiring, entertaining, and safe. As Director of Trust & Safety, you will be at the forefront of these efforts, leading a team in moderating user-generated content (primarily in the form of videos), reacting and adapting to malicious activity on the site, and generally minimizing the presence of content that could be detrimental to our users and brand.

What you’ll do:

  • Managing a 10+ person Trust & Safety department (in the U.S. and overseas) that is responsible for:
    • Implementing Vimeo’s compliance with the Digital Millennium Copyright Act (DMCA) and similar laws
    • Enforcing Vimeo’s Terms of Service (https://vimeo.com/terms) and content Guidelines
    • Managing Vimeo’s user requests related to data privacy compliance
    • Investigating and responding to fraud, spam, content abuse, and other problematic activities
  • Developing internal and external policies and guidance concerning user-generated content
  • Isolating relevant KPIs and implementing data-driven improvements for Trust & Safety workflows, including moderation protocols and user complaint responses
  • Representing Vimeo in industry-wide discussions about business practices designed to mitigate harmful content
  • Managing the company’s response to high-profile incidents
  • Acting as the final escalation point for all Policy, Community Guidelines, and Terms of Service-related decisions and complaints, providing swift yet thoughtful and nuanced guidance in a time-sensitive environment
  • Working with our developers to implement content abuse technologies that increase team productivity and allow us to scale

Skills and knowledge you should possess:

  • 7+ years of experience in a Trust & Safety, Support, or similar role
  • 3+ years of experience managing a team
  • Deep knowledge of and experience with copyright, policy, and technical complexity of user-generated content
  • Strong problem-solving skills, proven critical thinking ability, and good judgment
  • Excellent written communication skills
  • Preferred: Law Degree or Legal Training


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Technology we use

  • Engineering
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Location

Vimeo is home to a highly ambitious, super innovative, and lovingly hilarious team. Come find us working hard and laughing loads at our HQ in Chelsea.

An Insider's view of Vimeo

What are some social events your company does?

Vimeo loves to break it down on the dance floor so it's tradition to make sure that happens! Events cater to a variety of interests and lets you try something new with your Vimeo family. From karaoke to channel your inner Celine, scavenger hunts for the adrenaline rush, to paint nights that let your creative genius shine - we do it all with loveo!

Tenniel

HR Manager

What projects are you most excited about?

We just moved our main serving stack to a cloud environment, so now we get to modernize our infrastructure to take advantage of that: we get to take everything apart and put it back together in a more automated, reliable, and sustainable way.

Mike

Lead Site Reliability Engineer

What unique initiatives do you have that encourage innovation?

We believe the best ideas come from anywhere. Our biggest product launches have come from Vimeo Jams (hackathons), Creator Lab experiments, contributing to open source protocols, engaging our community, and crowdsourcing across the company. Innovation isn’t a buzz word to us – it's how we push the boundaries of storytelling and empower creators.

Anjali

CEO

How do you collaborate with other teams in the company?

At Vimeo, collaboration takes many shapes and forms. It could be a simple direct message, it could be pulling up a chair and code-pairing, or it could be a team meeting. The key is being able to easily and efficiently collaborate from department to department. Vimeo provides all the tools necessary to make that happen.

Dan

Front-End Engineer

What are Vimeo Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
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