HR Director, Business Partner North America at Aircall

| Greater NYC Area
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Aircall is on a mission to revolutionize the business phone industry!
We exist to empower every professional to have richer conversations. We provide an entirely cloud-based voice solution, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015, and we care about our growing base of 6000+ customers.
Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, and remote locations.
About the role:
The People team is essential to the success and engagement of our employees. This is an exciting role to help the growth and scale of a fast growing SaaS company through HR efforts by sitting in between the HR team and business teams. Reporting directly to the Chief People Officer, in your capacity as a HR Director, Human Resources Business Partner North America, you will oversee all North America HR operations and ensure they are aligned with our business goals by consulting with the executive and management teams and providing them with HR guidance. You will guarantee the effective implementation of HR processes: lead the communication, their results, analyze KPIs, and share your conclusion and action plans with the appropriate business stakeholders. You will also manage our Office and Operations Manager for North America.

What you'll serve as:

  • Business Partner:
  • Consult with the leadership team to deeply understand the business to proactively identify trends and recurring challenges across the organization
  • Work closely with leadership and employees to improve work relationships by building strategic performance management and coaching initiatives
  • Build and improve company culture and increase employee engagement, productivity, development, and retention by owning HR strategic initiatives that directly drive business priorities and develop and retain top talent across the company
  • Consult with line management and provide daily HR guidance
  • Provide HR policy guidance
  • Resolve complex employee relations issues and address grievances to deliver positive outcomes with respect to employee relations issues
  • Service Provider:
  • Serve as the US HR risk management expert, remaining educated about current employment law and regulatory requirements to guarantee a perfect level of compliance and limit legal risks
  • Monitor and report on workforce: performance, talent, and succession planning
  • Analyze relevant trends and metrics with the HR and Finance teams
  • Manage payroll and US HR budgets
  • Employee Champion:
  • Work closely with the Global Head of Talent Development: identify regional needs and contribute to design projects
  • Evaluate training programs and provide feedback 
  • Contribute to strategic recruitment
  • Improve employee onboarding programs
  • Change Leader:
  • Lead all inclusion initiatives: implement internal communication and events for North America 
  • Provide strong support on Diversity & Inclusion North America initiatives
  • Suggest new HR initiatives and lead HR projects
  • Follow up on employee engagement via survey / e-NPS (CultureAmp): organize results and communication and lead action plan design by taking a data-driven approach
  • Management Responsibilities:
  • Manage and coach our Office and Operations Manager for North America
  • Travel:
  • May include frequent travel within the US should we open up regional offices outside NYC and travel 1 or 2 times per year to our Paris HQ

What you'll bring:

  • Previous experience working as a HR Business Partner
  • Strong leadership: you love to lead with a both empathetic and business-oriented mindset
  • Excellent communication skills, both verbal and written, as well as employee coaching skills
  • Proven ability to influence senior leaders and new managers with diplomacy and compassion
  • An analytical and organized mindset and way of working
  • Ability to understand business goals and recommend new approaches to effect continual improvements in business objectives, productivity, and the engagement and development of employees within the company
  • 5 years or more experience serving as a leader in People Ops or Human Resources
  • Previous experience in a tech start up preferred, especially high growth environments
  • Experience supporting remote employees preferred
  • Senior Professional in Human Resources (SPHR) or other relevant industry certification a plus!

We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus. 
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. 
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • Ruby on RailsFrameworks
    • MySQLDatabases
    • RedisDatabases
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    • ConfluenceManagement
    • JIRAManagement
    • Notion, GitHubManagement
    • ContentfulCMS
    • SalesforceCRM
    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen

Location

We are located in the heart of Union Square. Its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What’s the vibe like in the office?

Aircall allows you to be part of something greater than yourself. The culture and energy at the office daily is unmatched. I have the privilege to work with amazing, bright, and talented individuals daily. This is my second family.

Phil

Account Executive

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Director

What makes someone successful on your team?

At Aircall, if you want to do something, you just do it. If you want to make a change, you can be the change. Regardless of title, seniority, and other superficial labels, ideas are heard and every Aircall employee is empowered to make an impact.

Kera

Global Brand Engagement Manager

How do you make yourself accessible to the rest of the team?

Our core focus is creating a company that our employees love working for: We focus heavily on thriving together. Examples of how we execute on this are our team trips (our most recent to Morocco), and "ask-me-anything" team meetings.

Olivier

CEO

What projects are you most excited about?

Aircall is the most welcoming company I’ve worked for. It’s very rare to find a company where you can see your ideas come to life and work with others that push you to be your best. The sales team always finds a way to motivate each other.

Miranda

Account Executive

What are Aircall Perks + Benefits

Aircall Benefits Overview

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 35+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter and childcare reimbursements
💚 Generous parental leave policy

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We have 2 employee-led ERGs at Aircall so far: Queercall and Aircall Black Collective.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to the legal maximum annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Aircall offers medical, dental, and vision benefits on the first of the month following the employee's start date.
Life Insurance
Wellness Programs
Employees can expense 100$/month on services for physical or mental health.
Mental Health Benefits
Employees can expense 100$/month in services for their mental or physical health
Retirement & Stock Options Benefits
401(K)
All employees are eligible to contribute to their 401k.
401(K) Matching
100% match on deferrals up to 3% of compensation, plus 50% match on deferrals on the next 2% of compensation. 100% immediate vested - no vesting schedule.
Company Equity
Aircall offers stock options to all employees, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Aircall offers a quarterly bonuses for certain positions.
Match charitable contributions
Aircall matches donations to organizations that align with our values and our D&I statement.
Child Care & Parental Leave Benefits
Child Care Benefits
Monthly child care reimbursement for each child under the age of 10.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Our first event was AirBabies in the New York office!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We encourage employees to take time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Aircall offers pre-tax commuter benefits for all employees, and employees can expense 127$/month in transportation to and from work.
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Happy Hours
Relocation Assistance
Fitness Subsidies
Employees can expense 100$/month on services for physical or mental health: gym, personal training, ClassPass subscription-- you name it!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.

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