People Operations Manager
About Common
Common is the nation’s leading residential brand offering convenience and community through coliving and traditional apartments. Our signature approach to end-to-end property management and technology offerings allows us to deliver unparalleled experiences across 27 buildings, 6 cities, and over 800 members. Common is the preferred choice for both residents looking for a stress-free and all-inclusive living environment, and for real estate owners seeking reliable, above-market returns. Launched in October 2015, we now operate homes in New York City, Chicago, Los Angeles, San Francisco, Oakland, Seattle, and Washington, D.C. and receive over 3,000 new member applications per week.
It’s an exciting time to be part of Common’s team. We challenge ourselves every day not just to think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well.
Common was founded by General Assembly co-founder Brad Hargreaves and has raised over $65MM in venture funding.
About the Role
As the People Operations Manager, you will be an integral part of the People Operations Team with a focus on Common’s corporate employees, which includes everything from onboarding to engagement initiatives, coaching, performance management, employee relations, training, and development. This role is an exciting opportunity for someone who is excited about supporting our growing business and ensuring all employees and managers have the support and resources they need.
Communication and collaboration will be key for this role as you will work very closely with the rest of the People Team as well as our cross-functional partners across the organization. You will also be critical support for our corporate employees, handling confidential questions and concerns quickly and effectively. This role will report to the Director of People Operations.
Responsibilities
- Work with the Office Coordinator to manage the onboarding and offboarding process for all corporate employees
- Provide advice and coaching to all corporate employees on all employee-related issues such as performance management, documentation, career development, employee relations, policies, and procedures
- Own and administer employee engagement initiatives around engagement, retention, career pathing, and training and development for all corporate employees at Common
- Own the company-wide performance review process and make changes as needed to scale the process
- Provide excellent customer service for corporate employees and promptly address questions and concerns
- Actively seek, design, implement and monitor HR processes to ensure continuous improvement and enhancement of employee experience
- Ensure consistent policy implementation and adherence
- Manage immigration cases as needed
- & other ad hoc projects from time to time
Qualifications
- You have been working in an HR capacity for a minimum of 5+ years
- You’re highly organized, meticulous about detail and accuracy and get excited about process improvement.
- You have a strong ability to independently make well-informed decisions and maintain the highest level of confidentiality.
- You are a learner - always seeking to improve yourself, your team, and the world around you.
- You are a scrappy and resourceful problem solver and can adjust to a fast-paced and ever-changing environment.
- You are a team player with a “can-do” attitude.
- You hold a BA/BS Degree
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as paid vacation and sick time, medical, dental and vision insurance, Company paid life insurance, Company paid STD/LTD Insurance, FSA + HSA options, commuter transit benefits, generous paid parental leave (up to 16 weeks!) and a 401K. Additional benefits such as Company equity, paid holidays, weekly team lunches + weekly happy hours, a fully stocked kitchen, flexible working hours, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees needs are being met.
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis protected under applicable federal or state law.