Recruiter

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Trustpilot and the role in a nutshell 

Every three seconds a consumer posts a new review on Trustpilot. They are sharing their experience with one of the hundreds of thousands of companies who use our platform to get closer to their customers and create better experiences.

Our mission is to be a universal symbol of trust. In an age of distrust where truth itself is under threat, that’s worth springing out of bed for. More than 800 of us do that every day in one of the seven countries and eight cities where we currently operate. 

We are well on our way - but there’s still a long way to go. We need someone to join our NYC office and help us find and hire incredible people for our US offices. Interested? 

Your Role

Finding the very best talent to help us on our mission is vitally important which is why we’re looking for a strategic, delivery-focused Recruiter. This is a performance based position where your contributions to the team will be seen in the people you bring into the office, so if you are passionate about Talent Acquisition and ready to have fun, be creative and work hard, hit that apply button!

At Trustpilot you will:

  • Report to our Head of HR North America and be part of an incredible Global People Team that stretches between NYC, London, and Copenhagen.
  • Help to develop and evolve our Talent Acquisition Strategy. 
  • Manage the full recruiting cycle for open positions across our the US org, starting at the entry level and going up to the most senior level hires.
  • Regularly hire sales people at varying levels to meet monthly and quarterly targets.
  • Proactively source sales talent using tools such as LinkedIn Recruiter while also managing inbound applications daily.
  • Review resumes and pre-screen qualified candidates; manage interview scheduling and move the hiring process forward in a timely manner.
  • Take a data driven approach to intelligent hiring as part of our TA strategy.
  • Partner with department heads to build strong relationships to be a trusted hiring partner.
  • Input and manage all candidate flow through our applicant tracking system (ATS), Greenhouse
  • Ensure that all candidates have a positive and productive experience interviewing with Trustpilot whether they are hired or not.
  • Attend networking and hiring events to grow your professional network.
  • Be creative in candidate sourcing to tap into the very best talent.
  • Utilize social media to build content that contributes to our Employer Brand.

Qualifications:

  • 4 year college degree
  • 1-3 years of recruiting experience in a staffing agency or corporate recruiting experience
  • Drive to be successful 
  • Ability to manage several different tasks simultaneously, all while maintaining a high level of professionalism
  • Ability to adapt to changing hiring needs as we scale
  • Excellent communication skills, as well as being able to give all tasks a high attention to detail
  • Prior experience using LinkedIn Recruiter as a sourcing tool is a plus
  • At your best when you're working in a fast-paced environment
  • Basic knowledge of the SaaS industry is a plus
  • Working knowledge of Greenhouse is a plus

We Offer:

  • The opportunity to help build a brand that defines the times in which we live
  • The opportunity to be a key player at a rapidly expanding global technology company
  • Ongoing training, development and support for a career in technology
  • A vibrant culture that you will find replicated across our Global offices
  • Opportunity for international travel with yearly team summits
  • Full benefits & 401k
  • Competitive salary, bonus and benefits
  • Paid family leave
  • Commuter Benefits
  • Free lunch Fridays and bagel Mondays

Check out our office on The Muse!

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 82 million consumer reviews of 320,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue. 

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, Edinburgh, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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