About Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice and UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, raised over $113.5M in venture funding, and is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

About the Role

We’re searching for a highly organized Talent Acquisition Coordinator to assist our Talent team with coordination, project management, and the execution of our talent acquisition and talent marketing efforts. This role is a great career launcher into recruiting as you’ll learn critical skills around organization, sourcing, candidate experience, talent metrics and more! You will play an integral part in maintaining the data integrity of our Applicant Tracking System and the daily operations of our interview schedules and calendars. The candidate experience will be your mantra and you’ll be our invaluable partner in helping guide candidates through Kustomer’s recruiting journey. 

You'll be responsible for: 

• Coordinate with hiring teams to schedule high-volume phone/video screens as well as onsite interviews with key stakeholders across the organization
• Help build talent pipelines and execute on research, referral programs, events and sourcing campaigns
• Maintain clean data in our ATS (Greenhouse) and regularly track/analyze pipeline and performance data to iterate on your approach
• Greet candidates and facilitate the onsite interview process, ensuring a high quality experience
• Set up interview rooms and any necessary AV equipment
• Arrange candidate travel accommodations and coordinate reimbursement with finance team
• In time - own and recruit your own roles to help grow Kustomer!
• May involve handling sensitive personal data 

Your qualities: 

• 1-2 years of hands-on experience in recruiting, scheduling, and sourcing (ideally in an agency/SaaS environment)
• Detail obsessed
• Experience navigating enterprise ATS systems (ideally Greenhouse, but also Lever, Google Hire, etc)
• Team player who enjoys working in a highly collaborative organization
• You’re a natural relationship-builder and possess the ability to engage and connect with others quickly
• You have a strong desire to learn and want to grow your career in either Talent or People
• Experience sourcing for technical roles (preferred, but not required)
• You are fiercely organized, a self-starter, and know how to prioritize your day
• You are an exceptional communicator; you have the ability to own and drive a recruiting process, and communicate in a timely and thorough manner to a diversity of stakeholders

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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