Kustomer

HQ
New York
210 Total Employees
Year Founded: 2015
Your AI for Intelligent CX
Kustomer’s AI-native CX Platform defines the next era of CX with humans and AI working together seamlessly through visibility, orchestration, and action.

Kustomer Offices

OnSite Workspace

Employees work from physical offices.

Our teams work together closely at our office in Midtown Manhattan.

Typical time on-site:
HQNew York, New York, USA

Articles We're In

Image: Shutterstock
Brigid Hogan Brigid Hogan
Published on December 01, 2025

Kustomer Company Culture: How the Company Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

Taylor Rose Taylor Rose
Updated on April 10, 2026

49 Companies Hiring Software Engineers in NYC

From health tech to web design, these are the top innovators hiring software engineers in the Big Apple.

Image: Shutterstock
Built In Staff Built In Staff
Updated on April 10, 2025

Kustomer Appoints First President and Chief Operating Officer

Douglas Hanna joins the company with experience scaling customer service companies.

Article image

Perks + Benefits

Compensation + Total Rewards
Offers company equity
Offers performance bonuses
Provides home-office stipend for remote employees

Diversity, Equity + Inclusion
Mean gender pay gap is below 10%
Offers diversity-based Employee Resource Groups
Hiring practices promote diversity

Employee Satisfaction + Recognition
Quarterly engagement surveys to gauge employee satisfaction
Established employee awards to honor work and contributions

Family + Childcare Benefits
Provides family medical leave
Offers generous parental leave
Provides fertility benefits

Healthcare Benefits
Offers dental insurance
Offers Flexible Spending Account (FSA)
Offers health insurance

Job Training + Talent Development
Job training + conferences
Hosts Lunch and Learns

Technology We Use

AWS (Amazon Web Services)
AWS (Amazon Web Services)
SERVICES
Elasticsearch
Elasticsearch
DATABASES
Express
Express
FRAMEWORKS
JavaScript
JavaScript
LANGUAGES
Kotlin
Kotlin
LANGUAGES
MongoDB
MongoDB
DATABASES
Node.js
Node.js
FRAMEWORKS
Python
Python
LANGUAGES
React
React
LIBRARIES
Redux
Redux
LIBRARIES
Swift
Swift
LANGUAGES
TensorFlow
TensorFlow
FRAMEWORKS
TypeScript
TypeScript
LANGUAGES
Node.js
Node.js
LANGUAGES
Figma
Figma
DESIGN
Google Analytics
Google Analytics
ANALYTICS
Miro
Miro
DESIGN
Mixpanel
Mixpanel
ANALYTICS
Photoshop
Photoshop
DESIGN
Trello
Trello
PROJECT MANAGEMENT
Big Query
Big Query
ANALYTICS
Github Issues
Github Issues
PROJECT MANAGEMENT
HubSpot
HubSpot
CRM
Marketo
Marketo
LEAD GEN
Salesforce
Salesforce
CRM
Shopify
Shopify
COMMERCE
Slack
Slack
COLLABORATION
Zoom
Zoom
COLLABORATION