Kustomer

HQ
New York, New York, USA
220 Total Employees
Year Founded: 2015
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Artificial Intelligence
Enterprise Web
Machine Learning
Natural Language Processing
Software
Conversational AI
Automation
A Customer Service CRM Platform Built for Today

Kustomer’s AI-native CX Platform defines the next era of CX with humans and AI working together seamlessly through visibility, orchestration, and action.

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Kustomer Offices

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Remote Workspace

Employees work remotely.

Our teams work remotely and come together once a year for Kamp Kustomer and periodically for team meetups.

Typical time on-site: None
HQNew York, New York, USA

Articles We're In

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Image: Shutterstock
Brigid Hogan Brigid Hogan
Published on December 01, 2025

Kustomer Company Culture: How the Company Built Its AI Agents to Transform Customer Support

Discover how Kustomer’s product and engineering teams collaborated to create AI Agents — a feature that enhances customer service with intelligent automation, powered by cutting-edge tools and a bold approach to innovation.

Employer Branding
Built In Staff Built In Staff
Updated on April 10, 2025

Kustomer Appoints First President and Chief Operating Officer

Douglas Hanna joins the company with experience scaling customer service companies.

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Author Unknown
Updated on April 10, 2025

Hone Your Skills at 1 of These Fast-Growing Companies

One of the best ways to grow in your career is to join a company that gives you the opportunity to make a real impact with your work.

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Perks + Benefits

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Financial + Retirement
401(K) Company equity Performance bonus
Office Perks
Company-sponsored outings Company-sponsored happy hours Home-office stipend for remote employees
Health Insurance + Wellness
Dental insurance Disability insurance Flexible Spending Account (FSA)
+3
Child Care + Parental Leave
Family medical leave Generous parental leave Fertility benefits
Professional Development
Job training & conferences Promote from within Lunch and learns
Culture
Open door policy Pair programming Remote work program
+8
Diversity
Mean gender pay gap below 10% Diversity employee resource groups Hiring practices that promote diversity
Vacation + Time Off
Paid holidays Paid sick days Unlimited vacation policy
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Technology We Use

AWS (Amazon Web Services)
AWS (Amazon Web Services)
SERVICES
Elasticsearch
Elasticsearch
DATABASES
Express
Express
FRAMEWORKS
JavaScript
JavaScript
LANGUAGES
Kotlin
Kotlin
LANGUAGES
MongoDB
MongoDB
DATABASES
Node.js
Node.js
FRAMEWORKS
Python
Python
LANGUAGES
React
React
LIBRARIES
Redux
Redux
LIBRARIES
Swift
Swift
LANGUAGES
TensorFlow
TensorFlow
FRAMEWORKS
TypeScript
TypeScript
LANGUAGES
Node.js
Node.js
LANGUAGES
Figma
Figma
DESIGN
Google Analytics
Google Analytics
ANALYTICS
Miro
Miro
DESIGN
Mixpanel
Mixpanel
ANALYTICS
Photoshop
Photoshop
DESIGN
Trello
Trello
PROJECT MANAGEMENT
Big Query
Big Query
ANALYTICS
Github Issues
Github Issues
PROJECT MANAGEMENT
Slack
Slack
COLLABORATION
Zoom
Zoom
COLLABORATION

Kustomer FAQs

What It's Like to Work at Kustomer
Kustomer Company Culture & Values
Kustomer Career Growth & Development
Kustomer Innovation & Technology Culture
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