Human Resources Manager

TWA Hotel

The Human Resources Manager  will report to TWA Hotel’s Director of Human Resources and will be responsible for supporting the coordination of the actions of the managers and team members in all elements of the team member journey including but not limited to Labor Relations, Employer Branding, Recruitment & Retention,  Induction & Onboarding, Performance Management & Feedback, Learning & Development, Workers Compensation and Legal matter related to hotel team members, Wage & Hour Compliance, Talent/Career Management, Culture Diversity & Inclusion, Policies & Procedures, Reward & Recognition,  and Compensation & Benefits, with the objective of providing business support to all departments through collaboration and coaching. He or she must be highly motivated, and self-directed, with a strong initiative and desire for creating a highly engaging culture within the Hotel.

Primary Responsibilities:  

• Provide support, direction and counseling to the hotel’s leadership team, supporting managers and team members to ensure each are striving to exceed guest expectations and fulfill our vision to be the premier manager of quality lodging properties as recognized by our team members, guests and owners.  
• Ensure our team members live the company values that include Integrity, Communication, Respect, Teamwork, Service, Innovation, Professional Growth, Profitability and a Can-Do Attitude.  
• Ensure each team member has the necessary tools and resources to fulfill our vision for our guests
• Manage team member relations programs and activities such as recognition, social and general hotel meetings to maintain a positive team member relations climate 
• Manage an effective strategy that encourages our team members to perform at their best.
• Follow and implement all Company established onboarding procedures which ensure new team-members feel welcome and all team members are prepared
• Coordinate and conduct Company and brand specific orientation programs and training programs
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance
• Support team members to access learning opportunities
• Understand, communicate, implement, and adhere to all Company and Hotel policies & procedures;
• Knowledge of and oversees all Federal, State and Local laws communications and postings
• Support DHR in investigating and resolving team member issues and recommend resolutions, based on policy, as appropriate.
• Provide direction to team members and team captains on implementation of HR plans, programs, policies, and training.
• Manage Workers’ Compensation claims process
• Create and maintain new team member personnel file and enter them into HR System.
• Train new hires on Human Resources processes, programs, policies, information systems, etc.
• Support processing and maintenance of payroll records in accordance with policies and procedures as necessary.
• Respond to questions, requests, and concerns from team members (team members) and management regarding company and Human Resources programs, policies and guidelines.
• Inform Human Resources management of issues related to team member relations within the division or property.
• Maintain confidentiality and security of team member and property records, files, and information.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
• Handle sensitive issues with team members and/or guests with tact, respect, diplomacy, and confidentiality.
• Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.  Assist with internal transfers and external hires.
• Assist with the coordination of pre-hire checks. Notify applicants of results. Schedule and track orientation.
• Coordinate and conduct applicant  background checks
•  Coordinate all on-boarding activities for new hires (new hire set-up, job descriptions, paperwork).
• Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms
•  Follow all employment compliance standards for newly hired employees (I9, Job Requisition Files, Personnel Files, etc.)
• Maintain and validate all personnel records in HR Systems
•  Follow-up on all outstanding new hire paperwork.
• Manage HR Audits. Maintain tracking systems to ensure all audits are completed timely and accurate.
• Assist with department LOA, Workers Compensation, unemployment claims, garnishments, etc. procedures and processes.
•  Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Process all HR related orders in the property ordering system ensuring for receipt of items and processing of invoices for payment.
• Develop and maintain positive and productive working relationships with other team members and departments.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications:  

• Diploma or Bachelor Degree in related field
• Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a  Leadership level position
• Recruitment experience in the hospitality field required.
• Experience in union environment preferred
• Previous supervisory responsibility required.
• Sedentary work - Exerting up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Human Resources Hotel operation experience is desirable
• Knowledge of local labor laws and employment law requirements is required
• Up-to-date on HR trends and practices in the market
• Computer literate in Microsoft Window applications required
• Ability to create a community which supports a collaborative environment;
• Strong relationship builder
• Excellent organization skills, Ability to multi-task
• Multicultural awareness and able to work with communities and people from diverse backgrounds
• Flexible, able to embrace, and respond to change
• Ability to work independently with strong initiative
• Self-motivated and energetic
• Strong leadership and communication skills
• A can-do attitude and a hands-on approach to Human Resources Management 
• A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel 
• Must be effective at listening to, understanding, and clarifying concerns raised by team members (team members) and guests. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and evaluate complex information from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members