Provide Level 2 support for enterprise IAM platforms in a 24x7 operations environment. Troubleshoot authentication, SSO, provisioning, and identity governance issues; manage access lifecycle, respond to alerts, maintain runbooks, support audits, and participate in shift rotations.
IAM Platform Support Specialist - Spanish Bilingual
Location: Remote - US
Location: Remote - US
We are seeking a Spanish-speaking Identity & Access Management (IAM) Support Engineer II to support enterprise identity security platforms within a 24x7 operations environment. This role provides Level 2 support for IAM and access management technologies, troubleshooting authentication, provisioning, identity governance, and access-related issues. Candidates with hands-on experience supporting IAM platforms such as SailPoint, Saviynt, IBM Verify, Ping Identity, ForgeRock, Oracle Identity Manager, Okta, or other enterprise identity solutions are encouraged to apply.
This position supports government-related programs and requires U.S. Citizenship with the ability to obtain and maintain a government security clearance.
Key Responsibilities- Provide Level 2 operational support for enterprise IAM environments.
- Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents.
- Support identity lifecycle management processes, including onboarding, role management, and deprovisioning.
- Monitor IAM systems and respond to alerts, incidents, and service requests.
- Collaborate with engineering teams to identify root causes and implement corrective actions.
- Maintain operational documentation, runbooks, and knowledge base articles.
- Support user access reviews, compliance activities, and audit requests.
- Participate in shift rotations and after-hours support as required.
- Escalate complex issues appropriately and drive resolution through closure.
- Assist with platform upgrades, patching, and operational maintenance activities.
- U.S. Citizen with the ability to obtain and maintain a government security clearance.
- Fluent in both English and Spanish (written and verbal).
- 2+ years of experience supporting Identity and Access Management solutions.
- Experience with at least one of the following:
- SailPoint
- Saviynt
- IBM Verify
- Okta
- Ping Identity
- ForgeRock
- Oracle Identity Manager (OIM)
- Microsoft Entra ID / Azure AD
- Experience troubleshooting IAM-related incidents and service requests.
- Understanding of access provisioning, authentication, authorization, and identity governance concepts.
- Willingness to work assigned shifts, including evenings, weekends, or rotational schedules.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Drive upsell, cross-sell, and expansion within enterprise accounts by building executive relationships, executing strategic account plans, and closing complex multi-product SaaS deals. Partner with Solution Consultants and Customer Success to drive Operations Cloud adoption, maintain Salesforce forecasts using MEDDICC, and ensure long-term retention and customer ROI.
Top Skills:
Ai/MlDevOpsPagerduty Operations CloudSalesforce
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead client strategy and account management for pharma clients: drive revenue growth through strategic sales and marketing, market research, digital analytics, and creative campaigns. Manage projects, budgets, and teams; coach and develop staff; build client relationships; identify growth opportunities; and uphold professional and technical standards while adopting technology and innovation.
Top Skills:
Crm SoftwareDigital Analytics
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
