Manage client implementations from sale through deployment by gathering requirements, configuring the platform, maintaining project plans, managing risks and dependencies, and escalating delivery issues. Serve as the primary client contact, provide implementation guidance and troubleshooting, analyze operational data for efficiency improvements, and collaborate cross-functionally with Sales, Customer Success, Engineering, Product, and Account teams.
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you, with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Job requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
What You Bring
- Proven experience as an Implementation Manager/Project Manager and/or CSM
- Strong understanding of SaaS and the technology industry
- Experience in project management and developing client relationships
- Strong problem-solving skills and an ability to think outside of the box
- Ability to interact with product specialists and development teams around delivery/roadmap
- A can-do approach with the ability to thrive under pressure
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking
- Proactive approach and solutions focused mindset
- A passion to learn the Bob product and tech-savviness
- Being a fast learner and having genuine curiosity
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity and desire to succeed
- Knowledge of HR
- Experience working with Salesforce & Web-based technologies
- Experience with Asana, Slack, Quip, Zendesk, project management tools and/or methodologies
Job responsibilities
- Be the main point of contact for our clients from point of sale through to deployment
- Gather system requirements and business objectives from customers
- Assess how best to configure the platform and provide guidance on best practices and successful deployment
- Identify and analyze project risks & dependencies on an ongoing basis
- Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
- Work cross-functionally with our Sales, CS Engineers, Product & Account teams
- Maintain detailed project plans to communicate project status both internally & externally
- Perform risk management to minimize project risks
- Report and escalate to management as needed when project time deadlines become at-risk
- Guide and consult with the clients - be able to make recommendations and deal with troubleshooting requests
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Hybrid working from day 1
- Work from home allowance - to get your home office set up! £200-300
- Bob Balance days - we have an additional 4 company-wide days off per year, taking place in January, April, July & October
- 2 Social Impact days per year for volunteering
- Company share options plan - every employee can eventually become a shareHolder
- Cash allowance for health insurance
- Annual vision allowance, £200
- Travel support (cycle scheme and season ticket loans)
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Pension scheme auto-enrolment from day 1
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
HiBob New York, New York, USA Office
HiBob HiBob New York City Office
Our office is in Chelsea - Manhattan's art district - full of diverse restaurants, the High Line park and world class art galleries. Located near Penn Station, the office is very easy to get to.
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