Implementation Specialist

Axle is the insurance communication infrastructure for the age of AI. Leading Fortune 500 lenders, fleet managers and 1200+ franchise dealers use Axle to instantly verify insurance and monitor ongoing coverage, helping them reduce operational cost while creating a frictionless experience for consumers.

Axle is looking for an Implementation Specialist who will lead the successful launch, integration, and go-live of our automotive clients, ensuring they are set up to operationalize insurance data within their workflows from day one.

As an Implementation Specialist, you will own the end-to-end deployment of Axle for new customers, driving technical integrations, workflow configuration, and launch readiness. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and build scalable, repeatable implementation processes.

You will wear many hats and help build the operational foundation that powers Axle's growth as we scale.

• Be the builder: First sales hire in the Automotive business unit with the opportunity help drive significant scale.

• Trusted relationships, real impact: Work directly with executives at the largest dealer groups and OEM partners.

• Cutting-edge technology: Transform workflows with API-driven, AI-enabled solutions.

• Winning culture: Join a fast-moving, ambitious team that loves competing and building together.

• Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.

• Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.

• Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.

• Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.

• Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.

• Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.

• Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.

• Beneficial to have experience implementing software for automotive, fleet, dealership, rental car, or automotive insurance programs, particularly in a B2B or enterprise environment.

• 3+ years of experience in implementation, solutions engineering, technical account management, or professional services

• Grit, enthusiasm, and a high degree of intellectual curiosity

• Ability to partner closely with sales and engineering leadership to drive successful customer launches

• Strong technical generalist with sharp product intuition and a track record of driving complex integrations to successful go-live

• Comfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground up

• Ability to quickly grasp new technologies, APIs, integrations, and complex technical concepts

• Ability to solve complex client challenges through creative problem-solving and cross-functional collaboration

• Willingness to travel to client sites and conferences (at least twice per month)

• 6+ years of enterprise implementation or technical program management experience

• Previous experience in B2B technology, automotive (dealer or rental), insurance, lending, or mortgage industries

• Experience implementing software for dealers, rental car companies, fleet operators, OEMs, or large multi-location enterprise groups

• Hands-on experience with API integrations, webhooks, and system-to-system data flows

• Demonstrated ability to partner closely with Product and Engineering to deliver successful client launches

• $80k - $95k base (compensation is flexible based on experience)

• 0.02 - 0.03% with 4 year vesting cycle, 1 year cliff

• Regular travel to customers / conferences

• Comprehensive benefits: Competitive comp + equity, medical/dental/vision, 401k, unlimited vacation, flexible hybrid work, annual offsite and bring pets to work.

Axle is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We believe in actively building a team rich in diverse backgrounds, experiences, and opinions to better allow our employees, products, and community to thrive.

Axle is the AI-native clearinghouse for property and casualty insurance. Our infrastructure and AI agents automate complex insurance workflows for third parties including verification, monitoring, and policy updates. Read more about our vision: https://www.axle.insure/blog/announcing-our-17-5m-series-a-led-by-base10

We are backed by leading investors including Base10, Y Combinator, and Gradient Ventures (Google's AI fund) and angels from companies like Plaid and Cox Automotive.

Our team is in-person 4 days a week in our Flatiron/NoMad office in NYC and our West Midtown office in Atlanta.