Implementation Specialist

Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy.. We offer a collaborative, inclusive, and growth-oriented work environment.

• We are seeking a detail-oriented and client-focused Implementation Specialist to support the onboarding and setup of new clients across Niural’s payroll, PEO, EOR, contractor, and Canada payroll

• This role is focused on guiding clients through implementation, collecting required information, coordinating internal setup tasks, and ensuring clients are ready for launch.

• The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to active client.

• This role requires strong organization, clear communication, attention to detail, and the ability to manage multiple client implementations at once.

• Payroll, HRIS, PEO, EOR, or global payroll implementation experience preferred.

• Own and manage client implementations from kickoff through go-live.

• Serve as the primary point of contact for clients during implementation.

• Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.

• Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.

• Track implementation milestones, deadlines, missing items, risks, and blockers.

• Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.

• Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.

• Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.

• Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.

• Review client and employee data for accuracy before launch.

• Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.

• Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.

• Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.

• Document implementation notes, client setup details, risks, decisions, and internal handoff information.

• Conduct or support client handoff to Customer Success after implementation is complete.

• Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.

• Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.

• Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.

You’ll thrive in this role if:

• You are highly organized and comfortable managing multiple client implementations at once.

• You enjoy working with clients and helping them through a structured onboarding process.

• You are detail-oriented and understand the importance of accurate setup before launch.

• You communicate clearly and professionally with both clients and internal teams.

• You are proactive about identifying missing information, risks, and blockers.

• You can follow a process while also adapting when client needs or timelines change.

• You are comfortable working cross-functionally with Payroll, Benefits, Tax, Global Operations, Engineering, Sales, and Customer Success.

• You enjoy improving workflows and helping build scalable implementation processes.

• At least 2 years of experience in implementation, onboarding, payroll, HRIS, PEO, EOR, global payroll, or client operations.

• Strong understanding of payroll onboarding, employee data, payroll setup, and implementation workflows.

• Experience working directly with clients during onboarding or implementation.

• Ability to manage multiple projects, deadlines, and client timelines at once.

• Strong attention to detail and ability to review data for accuracy.

• Clear written and verbal communication skills.

• Experience working cross-functionally with internal operations, tax, benefits, engineering, sales, or customer success teams.

• Comfortable working with payroll systems, HRIS platforms, spreadsheets, ticketing systems, or project management tools.