Own customer onboarding and data migrations for beverage retail POS customers. Write scripts and Google Sheet formulas, provide frontline support and training, investigate issues, gather user feedback, write PRDs, and collaborate on product direction and feature design while using AI tools to improve efficiency.
Who are we?
What is the role?
What we expect
Please don’t apply if
Compensation
Founded in 2023, Santé is a modernized Point-of-Sale (POS) system serving wine and liquor stores. While modern POS systems have transformed restaurants and general retail, their one-size-fits-all design fails to meet the unique needs of the beverage industry, creating a massive opportunity in the market.
Two years into the business, Santé has developed full vertical integration tailored to this market segment, driving value for 200+ stores. With usage around the clock and across multiple timezones, Santé serves as the main artery for our customers to procure, transact, and report on all aspects of their business.
We’re hiring an implementation engineer to help us keep up with the overwhelming growth in operations and customer experience.
We’re looking for someone who loves working directly with customers and is willing to do whatever it takes to drive revenue and user adoption.
You’ll help us onboard customers, write scripts, create PRDs, nurture customer relationships, design new features, and take advantage of AI to make everything you’re doing more efficient.
This is a unique role that requires a combination of product management, customer success, and engineering skills.
Ready to execute on the following responsibilities:
- Launch stores on Santé. Each store owner has different requests and needs. We’ll need you to navigate these conversations and get them live on Santé
- Migrate data from legacy POS systems into Santé. Google Sheet formulas and Python scripts will be a big part of this process — big plus if you’re using Claude Code
- Handle data and analytics work for internal or customer use
- Train store owners and cashiers to comfortably operate with Santé
- Lead frontline support — triage issues, investigate root causes, guide customers through problems, and synthesize feedback into actionable PRDs for engineering
- Talk to users, understand their problems, and translate to product direction; UI/UX, new features, prioritization, etc.
You want to win:
- Many of our teammates are former athletes or otherwise doggedly competitive to push themselves and outpace our competitors. You want to be in the office every day because you know you practice harder when we are together
- You are represented by your work. Spending full-time on something means you are in pursuit of excellence in your craft and strive for mastery. If cutting once matters, then getting your measurements correct up front matters even more.
- You understand this is a team sport. Not just between CX, product, sales and engineering, but also within CX itself. Decisions are communicated and feedback is critical to give and receive on a continual basis.
You’re well-rounded:
- You have a natural inclination for helping and caring for people. You’re understanding of everyone you interact with, and you approach them with empathy and patience to make things right
- You’re aware of the importance of clear communication. Overcommunication is better than saying too little
- You have some basic programming experience and familiarity with Claude Code, Cursor, or other AI coding environments
- You have a strong intuition on how to go above and beyond in any respect
- Bonus points if you have an eye for design (web design, product design, graphic design, etc.)
- You don’t already live in NYC or require work authorization. We are not considering any relocation or sponsorship at this time
- You don’t see the value of in-person collaboration. We aren’t trying to justify our office bill. We constantly collaborate shoulder-to-shoulder, fielding new concepts on the whiteboard and triaging live needs from our customers. Your best self is around other people wanting to do the same
- You just want another job. Santé is a fully dynamic, demanding place to grow your career and chart a new path that the beverages industry has never experienced. This is a place where you seek symbiosis to push yourself, and the company forward
- You don’t believe in equity. Santé is at its nascency, and what we do this year will dramatically chart our vector of success in the next year no different than how compound interest goes to work when effort is made early on
- You struggle to improvise. Oftentimes what you set out to do and end up doing can be two different things. Sometimes you need to see through on your original goals regardless. How you triage this is a craft that can define your success and the success of the business
- You operate best under strong guidance. While our team heavily prioritizes collaboration (and we embrace it), you are constantly working to produce great work on your own—because you can
The base pay range for this role is $100 – $120,000 per year.
Santé (YC S23) New York, New York, USA Office
New York, NY, United States, 10001
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own technical delivery of Moveworks AI Agents for enterprise customers: gather requirements, design and build integrations and automations, tune LLM-based solutions, advise on AI roadmaps, synthesize feedback to product, and create reusable templates to scale implementations.
Top Skills:
Agentic Ai Design PatternsAws LambdaAzure FunctionsCommand LineContext EngineeringData ModelingGoIpaasJavaScriptJira Service DeskLinuxLlm Systems DesignOktaPrompt EngineeringPythonRest ApisServicenowServicenow Flow DesignerWindowsWorkatoWorkdayZendesk
Enterprise Web • Fintech • Payments • Software • Financial Services
Lead technical onboarding and launches for new customers, build integrations, internal tools, and automation to streamline implementations, diagnose and fix production issues, and collaborate cross-functionally while identifying AI and tooling opportunities to improve implementation scalability and reliability.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Develop and implement data solutions, pipelines, architectures, analytics, reports, and dashboards for clients. Apply Python, Java, ETL, business intelligence, and advanced analytics techniques to interpret complex data, improve operations, and support strategic decisions. Collaborate with stakeholders, manage client relationships, identify data challenges, and deliver high-quality managed services work while contributing to continuous process improvement.
Top Skills:
Amazon RedshiftAWSChange Data CaptureDatastageDb2ETLGoldengateJavaOracle Business IntelligencePythonQlikviewSQL ServerWorkload Scheduler
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
