Incident Management Specialist- SS- Quality Assurance

SCOPE OF ROLE:   

The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction.  We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.       

As an Incident Management Specialist, you will be joining a dynamic department that protects the organization as well as the people we serve. Specifically, your role will be to ensure that all incidents are reported in compliance with regulatory requirements, and that all incident management activities are completed accurately and timely. You will also protect the health and safety of the individuals we serve by ensuring protective measures are put into place to prevent the reoccurrence of incidents. This is a position that requires cross departmental communication and the ability to operate and communicate in a fast-paced environment. The incident management specialist will abide by incident management regulations for a variety of regulatory agencies in order to ensure compliance with Federal, State and local Laws. You will also ensure adherence to the S:US mission, core values, and code of ethics.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Incident Management Activities

• Serves as the primary QA contact person for all program staff and external oversight bodies with regard to incident management reporting and processes. 

• Responsible to interpret and apply incident management regulations, and to provide technical support to staff regarding incident management regulations. 

• Triages reports of all incidents to ensure all protective measures are in place for consumer safety, including attending daily triage meetings. 

• Reviews all notifications, preliminary investigations, occurrence reports, and other supporting documentation, and follows-up with program staff on missing pertinent information to ensure compliance with regulations. 

• Serves as the Quality Assurance co-chair in monthly Incident Review Committee (IRC) meetings.
• Complete minutes/follow-ups for IRC meetings, and submits to program management and appropriate staff. 

• Reviews all incidents to ensure all IRC minutes and follow-ups are completed in a timely manner and submitted to the IRC for review.

Trainings

• Conduct Incident Management trainings for all staff levels.
• Help to develop and update training materials for Incident Management trainings.

Reporting/Data Analysis

• Maintain incident management reporting logs with data to support incident trends.
• Responsible for the management of data (including the submission of corrective action plans) in required state computerized incident management systems (e.g., IRMA and NIMRS).
• Draft monthly incident trend reports, analyzing any trends pertaining to consumer incidents, and requesting appropriate corrective actions.
• Conduct post incident analysis and ensure accurate root cause of incidents is captured and appropriate preventive actions are identified and tracked.

Communication/Networking

• Provide incident updates to stakeholders and leadership as required (in verbal and/or written form). 

• Request additional information from external sources in order to thoroughly review incidents. 

• Provide required notification and updates on all incidents within established department heads. 

• Coordinate with program leadership and HR to ensure swift resolution on incidents.

• Communication: Ability to communicate effectively, and demonstrate good interpersonal and professional skills when interacting with individuals served, co-workers, and management. Maintain open communication with your supervisor as it relates to the completion and accuracy of assignments. Listen and respond appropriately to others’ ideas, make suggestions and offer alterative solutions, and give and receive honest and constructive feedback. 

• Quality of Work: Assignments are accurate, complete, timely, and comply with agency and department policies and procedures. Independently work towards overcoming challenges and barriers to accomplish performance objectives. Complete an acceptable quantity of work within deadlines, while maintaining the required quality and accuracy of the work. 

• Integrity/Compliance: Uphold personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs and abilities of individuals we serve. Ensure compliance with HIPPA and other regulatory requirements for responsible areas, as well the completion of all assigned trainings. 

• Teamwork: Encourage team unity through sharing information/expertise, working together to solve problems, and putting team success first. Attend and participate in departmental and team meetings. 

• Self-Motivated/Flexible: Demonstrate initiative and endeavor to maintain a stable level of productivity. Ability to multi-task and balance competing priorities, work with minimal supervision, and exercise sound and practical judgment and problem-solving. Easily adjust to changes in routine, assignments, and agency/client needs while continuing to be productive. 

• Job Knowledge: Demonstrate skills and knowledge relevant to job functions. Apply current best practices and maintain awareness of major developments in your specialty area. Demonstrate expertise in relevant regulatory requirements. 
• Writing: Convey ideas and facts in writing using language the reader will best understand. Use correct vocabulary, spelling, grammar, and punctuation. Present information clearly, concisely, and logically for the intended audience.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree required in related field, together with minimum of two (2) years of experience in the healthcare or non-profit field. 

• Must be willing to: 

• • Travel extensively in all of the boroughs
  • Work a flexible schedule in order to meet the needs of the department.
  • Be on call during non-office hours, evenings, weekends and holidays when necessary.

PREFERRED QUALIFICATIONS & SKILLS

• Master’s Degree preferred.
• Incident Management experience preferred.
• In lieu of Bachelor’s Degree, High School Diploma or equivalent with minimum of seven (7) years of experience in the healthcare or non-profit field.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER 

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [email protected].