Training and Instructional Designer (Remote)

The Training and Instructional Design Specialist is part of the Knowledge Management and Optimization team within the Business Division and supports the development of high-quality learning solutions across a range of formats. This role focuses on delivering virtual instructor-led and hybrid training, and on creating training materials for instructor-led, hybrid, and e-learning formats. The Training and Instructional Design Specialist works closely with subject matter experts to translate complex policy, business processes, and technical information into clear, engaging, learner-centered experiences. The role applies core instructional design principles, including adult learning theory, ADDIE, and assessment best practices, in day-to-day work to efficiently develop, manage, and enhance training content

• Develop and deliver training materials for e-learning, hybrid, and instructor-led sessions as well as job aids, training videos, and other training deliverables
• Prepare training materials, learning environments, and participant resources to support effective learning experiences for complex policy, operational, and technical content
• Reinforce learner understanding through coaching, follow-up support, and responding to learner questions
• Create and update knowledge checks, quizzes, and learner activities
• Collaborate with subject matter experts to continuously update and improve training materials based on business changes, learner feedback, and evaluation results
• Support LMS administration activities, including course setup, learner communications, completion tracking, and reporting
• Measure training effectiveness and business outcomes with a view to continuous improvement

• Bachelor’s degree in related field, or equivalent work experience.
• 3-5 years of experience in instructional design and training in a corporate, technical, or operational training environment, with direct responsibility for building and delivering training content
• Instructional Design/training qualification/certification (e.g. ATD APTD)
• Demonstrated application of instructional design principles, including adult learning theory, ADDIE, assessment design, and basic training measurement and evaluation
• Hands-on experience developing e-learning modules using Articulate (Storyline and Rise)
• Expertise in creating a range of training deliverables, including e-learning, instructor-led materials, job aids, and presentations
• Proven ability to translate complex policy, business processes, or technical information into clear, engaging learning content
• Experience working with SMEs and stakeholders to gather, refine, and validate training content
• Proven ability to use AI-supported tools to support efficient workflows
• Experience working with a Learning Management System (LMS) to upload, organize, and maintain training content, and for reporting
• Demonstrated ability to manage multiple deliverables in a fast-paced environment while maintaining quality and consistency
• Bring a “can-do” attitude, have a willingness to stretch up and down in role, take on additional responsibilities, and quickly establish credibility in new areas of work.
• Build collaborative, trust-based working relationships to contribute towards collective goals.
• Demonstrate an entrepreneurial mindset to generate new approaches, spot innovative opportunities, take calculated risks, and initiate action.
• Thrive in an environment that values transparency, accountability, collaboration, and an orientation for results.
• Possess intellectual curiosity, an openness to diverse ideas and perspectives, and a continued interest in learning, professional growth and development.

Desired

• Experience with AI-based video or voiceover tools (e.g., Synthesia, Vyond, WellSaid Labs or similar)

• Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
• Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
• Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
• Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
• Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.

• • Opportunity - We open doors so people can build better futures.
  • Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
  • Equity - We uphold fairness and justice in our work and actions.
  • Enterprising - We are resourceful, inventive, and driven.
  • Expertise - We challenge ourselves to be the best at what we do.