Jobs at World Education Services

Design and develop e-learning and instructor-led training by conducting needs analyses, applying ADDIE and Blooms Taxonomy, collaborating with SMEs, using Articulate and AI tools, creating assessments (Kirkpatrick), and managing multiple projects to ensure effective, accessible learning.

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Lead research and analysis on career pathways and skills; synthesize and disseminate insights for strategy and implementation; manage knowledge mobilization, cross-country learning, and knowledge platforms (e.g., SharePoint); produce briefs, reports, and communication products and coordinate across teams and consultants.

Support day-to-day implementation and coordination of Career Pathways initiatives across the U.S. and Canada: manage workplans, partner engagement, events, documentation, tracking in shared systems, and surface learnings for adaptive improvement.

Support the Chief of Staff and Chief Social Impact Officer by coordinating leadership operations, managing calendars and priority trackers, preparing meeting materials, tracking action items, assisting budgeting and expense tracking, building systems for priority and risk tracking, coordinating cross-team timelines and deliverables, supporting reporting, and providing surge capacity for systems change initiatives.

Monitor high-visibility public forums (Reddit, Google, Yelp, LinkedIn) for discussions about WES; correct misinformation with factual, approved messaging; escalate sensitive or complex threads; guide users to official resources; share community insights with cross-functional teams to improve FAQs, processes, and communications while protecting brand reputation and avoiding individual case handling.

Lead B2B and B2C content marketing strategy and execution across web, email, social, ads, webinars, and other channels. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, integrate multi-source content for cohesive customer experiences, use analytics to drive growth and revenue, and collaborate with communications to develop campaigns and reporting dashboards.

Lead client retention, expansion, and growth across a 7,000+ account portfolio. Develop segmentation, forecasting, and Salesforce reporting; resolve escalations; translate data into strategy; coach and manage a Client Success team; partner cross-functionally to drive renewals and upsell.

Coordinate grant administration across the grant lifecycle, manage and analyze grantee data, support funding processes and payments, improve grantmaking systems and policies, and provide project management and administrative support to the Grantmaking team.

The Chief Technology Officer leads the technology organization, driving strategy and innovation while ensuring alignment with organizational goals. Key responsibilities include managing technology operations, overseeing digital transformation, and collaborating with executives to implement scalable solutions.

Own forecasting, capacity planning, and headcount modeling for a multi-tier contact center. Build demand forecasts across voice, email, chat, and social; translate demand into staffing, schedules, and BPO capacity plans; manage outsourced vendor performance and budgeting; support scenario modeling, RFPs, and long-term workforce strategy; present insights and recommendations to senior leadership.

The AD, Digital Engagement leads digital strategies at WES, driving engagement through digital marketing, website oversight, and team management to enhance organizational goals.