Jobs at World Education Services

Monitor high-visibility public forums (Reddit, Google, Yelp, LinkedIn) for discussions about WES; correct misinformation with factual, approved messaging; escalate sensitive or complex threads; guide users to official resources; share community insights with cross-functional teams to improve FAQs, processes, and communications while protecting brand reputation and avoiding individual case handling.

Design and develop e-learning and instructor-led training by conducting needs analyses, applying ADDIE and Blooms Taxonomy, collaborating with SMEs, using Articulate and AI tools, creating assessments (Kirkpatrick), and managing multiple projects to ensure effective, accessible learning.

Lead B2B and B2C content marketing strategy and execution across web, email, social, ads, webinars, and other channels. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, integrate multi-source content for cohesive customer experiences, use analytics to drive growth and revenue, and collaborate with communications to develop campaigns and reporting dashboards.

Support planning and delivery of convenings and capacity-sharing activities, coordinate partners and vendors, capture field insights, design agendas and facilitation guides, ensure inclusive participant experience, and provide operational support to philanthropy and community initiatives.

Coordinate grant administration across the grant lifecycle, manage and analyze grantee data, support funding processes and payments, improve grantmaking systems and policies, and provide project management and administrative support to the Grantmaking team.

Lead trust-based partnerships with immigrant-led organizations, design and deliver capacity-sharing and convening programs, develop partner readiness measurement frameworks, manage staff and internal coordination, and translate partner insights into inclusive, non-extractive learning and systems-change strategies. Ensure quality, accessibility, and continuous learning across multi-stakeholder convenings and partnerships.

Plan and deliver capacity-sharing and convening activities that strengthen partner readiness for systems change. Manage logistics and operations for events, design inclusive learning agendas and facilitation, build and maintain trust-based relationships with community partners, synthesize qualitative insights into actionable recommendations, and use feedback and evaluation tools to iterate and improve programs.

The Chief Technology Officer leads the technology organization, driving strategy and innovation while ensuring alignment with organizational goals. Key responsibilities include managing technology operations, overseeing digital transformation, and collaborating with executives to implement scalable solutions.

Own forecasting, capacity planning, and headcount modeling for a multi-tier contact center. Build demand forecasts across voice, email, chat, and social; translate demand into staffing, schedules, and BPO capacity plans; manage outsourced vendor performance and budgeting; support scenario modeling, RFPs, and long-term workforce strategy; present insights and recommendations to senior leadership.

The AD, Digital Engagement leads digital strategies at WES, driving engagement through digital marketing, website oversight, and team management to enhance organizational goals.

Support the Chief of Staff and Chief Social Impact Officer by coordinating leadership operations, managing calendars and priority trackers, preparing meeting materials, tracking action items, assisting budgeting and expense tracking, building systems for priority and risk tracking, coordinating cross-team timelines and deliverables, supporting reporting, and providing surge capacity for systems change initiatives.

Lead research and analysis on career pathways and skills; synthesize and disseminate insights for strategy and implementation; manage knowledge mobilization, cross-country learning, and knowledge platforms (e.g., SharePoint); produce briefs, reports, and communication products and coordinate across teams and consultants.

Support day-to-day implementation and coordination of Career Pathways initiatives across the U.S. and Canada: manage workplans, partner engagement, events, documentation, tracking in shared systems, and surface learnings for adaptive improvement.