Insurance Navigator/Assistor (Bilingual)

Reports to: Insurance Navigation Coordinator 

Classification: Full-Time | Non-Exempt

Salary & Benefits: $46,683-$47,500. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required. Position may require evening and weekend shifts, as necessary. This position is classified as a hybrid role with a minimum of 3 days on site per week, with Thursdays as a staff-wide in-office day.

Summary: The In-Person Assistor/Navigator will provide screening, education, navigation, and enrollment of eligible individuals and small businesses into the New York State of Health (NYSOH) official Marketplace.
Essential Duties and Responsibilities:

• Provide in-person and remote health insurance enrollment services to potential enrollees, including eligibility screening, education, and information about facilitating enrollment, management or renewals into Qualified Health Plans (QHPs) or supplementary plans available through the NY State of Health Marketplace (if offered) and into Insurance Affordability Programs (IAPs).
• Assist potential enrollees with grievances, appeals, troubleshooting, complaints or questions regarding their health coverage or an eligibility determination related to their coverage.
• Provide information in a fair and impartial manner which is trauma-informed, culturally and linguistically appropriate, and disability accessible, including to individuals with limited English proficiency.
• Work with Center staff to implement the approved program plan in order to identify potential enrollees, both individuals and small businesses.
• Provide tabling at other nonprofit organizations, community events, street fairs, etc. to identify/recruit potential enrollees and meet program deliverables.
• Attend community events and meetings in order to inform the public that this service is available.
• Make several annual presentations to community based organizations, community groups, small business associations, etc. to educate them about the New York State of Health Marketplace. 
• Maintain, update, and verify accurate records within SalesForce and other tracking systems of client outreach, enrollment and other support services provided 
• Collaborate with various community partners to increase enrollment.
• Attend program specific meetings (travel to Albany may be required), as needed.
• Other duties as assigned.

Position Requirements:

• High school diploma or GED or equivalent transferable life/professional experience. 
• Minimum two years of experience working in nonprofit organizations or social services agencies.
• Successful completion of the New York State Department of Health Patient Navigator training that will provide a thorough oversight of the health insurance options available for New Yorkers. This may be done once a candidate has started in the role.
• Bilingual fluency in Spanish or French is required. 
• Experience enrolling individuals into Medicaid or other government assistance programs is a plus.
• Computer proficiency with Microsoft Office (Outlook/Word/PowerPoint/Excel) and web based applications.
• Ability to work effectively in a fast-paced environment while maintaining a large volume of clients/consumers.
• Highly organized with an attention to detail. 
• Ability to be creative/entrepreneurial in order to enhance The Center’s program plan.
• Ability to problem solve in a team and independently.
• Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
• Demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender identities, and sexual orientations in a social justice drive environment.
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.