Internal Vice President, Wholesaler

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

About the Team

The Internal Wholesaler is a vital strategic partner to Empathy’s External Wholesalers, driving the day-to-day execution that keeps each territory running at full strength. This role leads the operational, analytical, and communication workflows that empower the field team to deepen advisor engagement and accelerate adoption of Empathy-enabled insurance products.

You will collaborate closely with External Wholesalers ensuring strong CRM discipline, accurate reporting, and coordinated advisor and partner interactions. This is the central hub role that keeps the wholesaling engine running smoothly. This role will report to the VP, Account Partnerships & Distribution.

What We’re Looking For

• 3+ years of experience in internal wholesaling, sales coordination, field marketing, or sales operations within insurance, financial services, or a related industry.
• Have a keen sense of understanding around carrier product integration, partner distribution models, & advisor use cases.
• Strong command of CRM systems (Salesforce preferred) and experience building or maintaining dashboards and activity reports.
• Highly organized, detail-oriented, and proactive — able to manage multiple deadlines and priorities in a fast-paced environment.
• Excellent written and verbal communication skills; comfortable interacting with senior leaders, partners, and advisors.
• Collaborative team player who thrives on supporting others and ensuring shared success.
• Proficiency in Excel/Google Sheets and basic familiarity with reporting tools and experience generating simple financial and/or activity analyses.
• Passion for operational excellence, process improvement, and contributing to a mission-driven organization.
• Comfortable with video conferencing (zoom, google meet, etc), Powerpoint/Keynote, Slack

The salary for this position ranges between $100,000 - $120,000 which includes base salary and variable components. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!