AngelList Logo

AngelList

Investor Services Specialist

Reposted One Month Ago
Hybrid
New York, NY, USA
125K-125K Annually
Junior
Hybrid
New York, NY, USA
125K-125K Annually
Junior
Own investor support for self-directed retail investors across email and phone. Manage onboarding, KYC escalations, CRM accuracy, investor communications (statements, NAV, tax), and coordination with Compliance, fund admin, and custodian. Build FAQs, automations, playbooks, and feedback loops to Product, Compliance, and Marketing to scale support.
The summary above was generated by AI
About USVC

We’re on a mission to allow everyone to own a stake in the future being built by private technology companies.

For decades, only a select few well-connected participants could access America's most promising private companies. That changes with USVC: a new SEC-registered fund by AngelList Asset Management that broadens access to venture capital, allowing retail investors to gain exposure to promising companies before they become well-known. USVC leverages AngelList’s network of 4,500+ active managers running 25,000+ funds and backing 13,000+ active startups to access exposure to tomorrow’s defining companies


About the Role:

USVC is seeking an Investor Services Specialist to own the self-directed investor experience. This supports every retail investor who puts capital in through usvc.com, from their first KYC check through their tenth reinvestment.

This is a rare opportunity to own the frontline of how the public invests in venture capital. You're the primary point of contact for USVC's investors and will build a support function from the ground floor into autonomous systems that scale with USVC's growth. 

Responsibilities:

  • Own email support for all self-directed investors across mediums (email, phone)
  • Run investor onboarding support, including supporting compliance intake escalations
  • Build and maintain agentic systems, automations and self-serve content (FAQs, help center)
  • Manage investor communications re: tender offer notices, NAV/statement questions, tax-season (1099) support
  • Maintain CRM and investor-record accuracy
  • Feed recurring investor issues back to Product, Compliance, and Marketing
  • Coordinate with Compliance on approval of investor-facing communication templates
  • Coordinate with the fund administrator and custodian on statement, NAV, and settlement questions investors raise

What we’re looking for:

  • Clear, precise written communication: you're the voice of USVC to investors and the voice of investors internally
  • High attention to detail and low tolerance for poor investor experiences
  • 1-3 years running investor or customer support operations at a retail investment platform, transfer agent, fund servicer, or consumer fintech, in a regulated environment
  • Track record turning repeat support volume into systems (FAQs, macros, automations)
  • Actively applying AI to build leverage

Working Here

If you don’t meet every requirement above, we still encourage you to apply. We value complementary strengths and operators who learn by doing.

We operate out of hubs in New York City and San Francisco. For most roles on those teams, we work from the office at least two days per week (Tuesdays and either Wednesday or Thursday). 
Compensation:
The compensation for this role consists of a competitive base salary, benefits, and equity package. The base salary for this role is $125,000+ annually but actual will vary based on a number of factors including a candidate’s professional background, experience, and location. Full details about our Total Rewards package will be provided during the recruitment process.

Benefits:
We support your life both in and outside of work.
Explore our benefits
Learn about Funders & Founders

What Guides Us:
At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape what we work on and how we create impact. If the below resonate, we'd love to have you with us.
Our beliefs
Our values & leadership expectations

AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

AngelList New York, New York, USA Office

New York, United States

Similar Jobs

7 Minutes Ago
In-Office
New York City, NY, USA
190K-250K Annually
Senior level
190K-250K Annually
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
Lead end-to-end customer deployments for an early-stage AI platform: scope, run discovery, manage multi-threaded projects, coordinate product/engineering, drive configuration/migration, support change management, inform product, build repeatable playbooks, and support sales and expansion while ensuring stakeholder alignment and successful adoption.
29 Minutes Ago
Easy Apply
Hybrid
New York, NY, USA
Easy Apply
154K-205K Annually
Senior level
154K-205K Annually
Senior level
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Leads global business recruiting teams, hiring strategies, and partnerships with HR and business leaders. Builds and develops high-performing recruiting organizations, drives diverse talent pipelines, manages strategic searches, and provides recruiter training and coaching. Uses funnel metrics and market insights to improve recruiting processes, address operational challenges, and support organizational growth.
29 Minutes Ago
Hybrid
New York, NY, USA
110K-130K Annually
Senior level
110K-130K Annually
Senior level
Beauty • Enterprise Web • Fintech • Payments • Software
Owns Genius AI’s webinar program and national trade show initiatives from planning through execution and performance analysis. Responsibilities include managing topics, talent, promotion, budgets, vendors, activation concepts, lead routing, sales partnerships, pipeline results, and AI-powered workflow automation. The role also develops new event formats, monitors performance metrics, and travels domestically 1–3 times monthly while working primarily in person from the NYC headquarters.
Top Skills: Artificial IntelligenceMachine Learning

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account