IT Manager

IT Manager

Distyl AI develops AI native technologies for humans & AI to collaborate to power the operations of the Global Fortune 1000.

In just over 24 months, we’ve rapidly grown to partner with some of the world’s largest enterprises—including F100 telecom, healthcare, manufacturing, insurance, and retail companies—delivering multiple AI deployments with $100M+ impact. Our platform, Distillery, along with our team of AI Engineers, Researchers, and Strategists, is pioneering AI-native systems of work, solving the most complex, high-stakes challenges at scale.

Distyl is founded and led by proven leaders from companies like Palantir, Apple, and top national laboratories. We work in deep partnership with OpenAI, jointly going-to-market at the largest enterprises and collaborating, evaluating and testing the latest models. Backed by Lightspeed, Khosla, Coatue, industry leaders like Nat Friedman (former GitHub CEO), as well as board members of over 20+ F500s, Distyl is building the future of AI-powered enterprise operations.

What We Are Looking For
As IT Manager, you will lead the strategy, implementation, and management of our entire IT infrastructure—enabling our hybrid workforce across NYC, SF, and remote access. You will own SaaS management, MDM, SSO, access control, onboarding/offboarding, networking, VPN, and IT support.

Additionally, you will be responsible for ensuring business continuity through disaster recovery planning, driving IT training and documentation, managing software assets and compliance, strategic IT and growth and defining helpdesk metrics to continuously improve our support processes.

Key Responsibilities

• SaaS Software Management

  • Oversee our 25+ and growing list of SaaS applications.

  • Optimize licensing, cost tracking, integration, and governance.

  • Implement external sharing and data access controls.

• Mobile Device Management (MDM)

  • Implement and manage MDM solutions (e.g., JumpCloud).

  • Oversee device vending and hardware asset management

  • Enforce device security, configurations, and refresh lifecycle policies.

• Identity Management & Single Sign-On (SSO)

  • Design and implement enterprise-wide SSO solutions, integrating with core SaaS applications and custom tools.

  • Define and manage user and group provisioning workflows, role-based access controls, and group policies.

  • Automate user lifecycle management across directories, ensuring consistency and security for both internal and external collaborators.

• Access Control & Security

  • Enforce MFA and review access controls to mitigate risks (e.g., phishing).

  • Develop incident response procedures and oversee security monitoring (Sumo Logic or equivalent).

• Onboarding & Offboarding

  • Design and automate workflows for efficient employee lifecycle management.

  • Ensure secure provisioning, access management, and device reclamation.

• Networking & VPN

  • Manage VPN solutions (e.g., Tailscale) and support office network buildouts.

  • Collaborate with DevOps to support network configurations and firewall management.

• Business Continuity & Disaster Recovery

  • Develop and maintain backup and disaster recovery plans for critical IT systems.

  • Conduct regular DR drills and tabletop exercises to ensure readiness.

• IT Training & Documentation

  • Maintain comprehensive IT documentation, runbooks, and knowledge base articles.

  • Provide training sessions and onboarding materials for employees on IT policies and tools.

• Software Asset Management & Compliance

  • Track software assets, manage license compliance, and conduct periodic audits.

  • Liaise with legal and finance to manage licensing agreements and renewals.

• Helpdesk & Service Metrics

  • Establish a dedicated IT support Slack channel as our primary ticketing system.

  • Define and track SLA response and resolution targets (e.g., initial response within 30 minutes, resolution within 4 hours).

  • Analyze support metrics regularly to identify bottlenecks and drive continuous improvement.

  • Provide in-office IT support, including AV setup, conference room technology, printing, and Wi-Fi.

• Vendor & Stakeholder Collaboration

  • Partner with external IT consultants and internal teams to align IT initiatives with business objectives.

• Strategic Planning & Growth

  • Develop a 12–24 month IT roadmap to support scaling from 100 to 300+ employees.

  • Evaluate emerging technologies and drive automation to prevent technical debt.

  • Collaborate cross-functionally with Engineering, Operations, and Finance.

What We Require

• 5+ years of experience in IT leadership or senior systems administration, with at least 3 years managing IT operations in high-growth startup environments.

• Proven track record of building and scaling IT infrastructure, policies, and support models.

Required Certifications**

• CCNA (Cisco Certified Network Associate)

• CISSP (Certified Information Systems Security Professional) or Security+

What We Prefer**

• Experience scaling IT from 100 to 500+ employees in startups.

• Background in AI/ML-driven companies and supporting enterprise-grade deployments.

• Familiarity with IT product management and infrastructure strategy.

• Track record of automating user management and SaaS integrations.

What We Offer

• Competitive salary, equity, and comprehensive benefits (medical/dental/vision fully covered for you and dependents).

• 401(k), commuter benefits, catered lunches, and hybrid work (3 days/week in NYC or SF).

• Opportunity to shape IT strategy at the forefront of AI adoption in the enterprise.

• Collaborative, mission-driven environment with focus on growth and development.

• Direct impact on Fortune 1000 deployments and company trajectory.

Distyl AI is an equal opportunity employer committed to fostering diversity and inclusion. We encourage applicants from all backgrounds to apply.

Note: Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in either location.