IT Manager

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We are seeking a hands-on and strategic IT Manager to lead our modern corporate technology function. Reporting to the Vice President of IT, InfoSec, GRC, and Cloud Security, this is a critical leadership role responsible for scaling our IT operations, championing a secure and compliant environment, and mentoring a high-performing team.

You will be responsible for a distributed team of 6 across multiple offices and time zones, driving efficiency through robust processes, excellent service management, and a culture of automation. This role is perfect for a leader who thrives in a cloud-first, automation-heavy organization and is an expert in building up people, processes, and technology into systems that are both secure and user-friendly.

What you will do:

• Lead & Mentor: Manage a distributed team of 6 IT professionals, fostering their growth, managing performance, and building a culture of collaboration and excellence.
• Own IT Operations: Oversee our IT Service Management (ITSM) function, ensuring the delivery of high-quality support, defining and reporting on SLAs/SLOs, and continuously improving the employee experience.
• Drive Compliance: Collaborate closely with Compliance and GRC teams to own IT's role in our compliance programs, managing controls, gathering evidence, and interfacing with auditors for HIPAA and SOC2.
• Financial & Vendor Management: Manage the IT budget, oversee procurement, and lead vendor management activities, including contract negotiations and relationship management.
• Manage Assets: Direct the full lifecycle of corporate IT assets, from procurement and deployment to maintenance and disposal.
• Engineer & Document Processes: Design, implement, and document scalable IT processes. Build and maintain a robust knowledge management library to empower both your team and our employees.
• Champion Modern Operations: Integrate GitOps and ChatOps methodologies into your team's workflows, complementing and enhancing our automation-first engineering culture.

What you will bring to SmithRx:

• Leadership Experience: 5+ years of experience in an IT leadership role with direct people management responsibility.
• Industry & Compliance: Proven experience in a regulated industry (e.g., healthtech, fintech) with deep, hands-on knowledge of HIPAA and SOC2 compliance frameworks.
• Strategic Experience: Demonstrated experience managing IT budgets, assets, and vendor negotiations.
• Modern Stack Experience: Demonstrated expertise managing a cloud-first, heterogeneous IT environment that is not dependent on Microsoft Active Directory as the primary identity source.
• Identity: Deep experience with cloud-native Identity Providers (IdP) to manage the full identity lifecycle, access control, and application provisioning.
• Endpoints: Expertise in managing and securing mixed-OS endpoint fleets (macOS and Windows) using modern, API-driven MDM/RMM platforms.
• Collaboration: Experience administering and securing major cloud-based collaboration suites.
• Networking: Strong understanding of Zero Trust network architecture concepts (e.g., secure web gateways, client-based private access).
• Process: A passion for process design and engineering, with a focus on building scalable, repeatable, auditable systems.
• Bonus Points:
  • Significant experience in IT and systems engineering management with healthtech companies 
  • Practical experience integrating IT operations with CI/CD pipelines (GitOps).
  • Experience with open-source and declarative endpoint management tools.

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid company holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities