IT Operations Specialist

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Operations Specialist position in either our Nashville, TN or Chattanooga, TN office. This position will work fully onsite. 

The IT Operations Specialist supports Firm desktops, laptops, print devices, mobile devices, peripherals, and software. Familiarity with a variety of the field's concepts, practices, and procedures is required. The role is expected to rely on extensive experience and sound judgment to plan and accomplish goals. The ability to function in high pressure and demanding situations is required. Essential job functions include:

• Provide Tier II support assisting the staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, print devices, mobile devices, and peripherals.
• Responsible for imaging and configuration of computers for new employees.
• Provide Tier II support for Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Responsible for minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on-call schedule aiding customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.
• Tier II support for Remote Workdays when your office is on a Remote workday.  You will be expected to work remotely to support the Firms customers.
• Provide Tier II support for Citrix and supported applications.
• Assist with Audio Visual conferencing, high profile presentation setups and some offsite events for attorneys and clients.
• Deploy, support and repair Smartphones including iPhones and Android devices.
• Work directly with mobile carriers as necessary including Verizon and ATT.
• Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarter IT team and management on assigned office technical support needs. (Regional offices only.)
• Other duties as assigned.

PHYSICAL REQUIREMENTS

This position requires team members to regularly situate themselves to maintain computers in the office under desks and in the server room.  Individuals in this role frequently move IT equipment weighing up to 20 pounds; they also need to move about inside the office to access file cabinets, office equipment, and work at other employees’ stations. This role requires individuals to constantly operate a computer and other office equipment as well as frequently communicate with other professionals regarding their IT needs by exchanging accurate information. Team members must be able to remain in a stationary position 50% of the time. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

POSITION REQUIREMENTS

• High School Diploma or GED required; 2‐year degree preferred or an equivalent combination of professional and educational experience.
• 3+ years’ relevant Help Desk experience required, preferably in a professional services environment.
• Knowledge of PC hardware and printer hardware.
• Certifications Desired:
  • A+, Net+
  • Microsoft : MTA / MCTS / MCITP / MOS
  • Dell Hardware Certification
• Skilled Area Requirements:
  • Active Directory
  • Networking TCP/IP
  • Windows Operating Systems
  • Microsoft Office Suite
  • IP Telephony
  • Video Conferencing
  • Document Management Systems
  • iOS and Android Devices
  • Remote Access Troubleshooting
  • Citrix Support
  • Broadband Cards
  • Digital Dictation Devices

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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Qualifications Education Required High School or better. Experience Required Experiences with the following systems: ○ Active Directory ○ Networking TCP/IP ○ Windows Operating Systems ○ Microsoft Office Suite ○ IP Telephony ○ Video Conferencing ○ Document Management Systems ○ iOS and Android Devices ○ Remote Access Troubleshooting ○ Citrix Support ○ Broadband Cards ○ Digital Dictation Devices Knowledge of PC hardware and printer hardware Relevant Help Desk experience Equal Opportunity Employer
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