IT Quality Assurance Director

Job Description:

We are seeking a proven leader to join our team as Director of Quality Assurance, responsible for driving the QA strategy, execution, and optimization across our life insurance and annuity platforms. This individual will lead and inspire a team of skilled QA professionals—including both manual testers and SDETs—with deep domain expertise and a passion for delivering high-quality software. The role blends strategic leadership with technical excellence, ensuring that our software products meet the highest standards of quality, performance, and reliability.

You will oversee all aspects of QA practice, including test automation, process improvement, tooling strategy, and metrics reporting. As a senior leader, you will collaborate with engineering, product, and business stakeholders to embed quality into every stage of the software development lifecycle.

We value not only the technical qualifications but also strong people leadership, strategic thinking, and the ability to build high-performing teams. If you're passionate about quality and motivated by leading people and change, we encourage you to apply.

• Provide strategic leadership and direction to the QA team, fostering a culture of accountability, collaboration, and continuous improvement for both manual and automation testers.
• Mentor, coach, and grow a team of QA staff and SDETs; define career paths and support professional development.
• Define and evolve the enterprise QA strategy, including test automation frameworks, tooling, and best practices.
• Work closely with Agile delivery teams to ensure testing is embedded early and often, from planning to release.
• Oversee the development, consistency, and maintenance of comprehensive test plans, test cases, and automated regression suites.
• Drive implementation of cutting-edge test automation and performance testing tools and frameworks to reduce cycle time and improve coverage.
• Track and report quality metrics and KPIs to leadership and stakeholders to inform decision-making and continuous improvement efforts.
• Lead cross-functional testing efforts, including end-to-end testing across integrated systems, data validations, and business rule compliance.
• Identify training needs and organize ongoing education to ensure the QA team stays ahead of emerging trends and technologies.
• Ensure all QA activities align with regulatory and compliance requirements relevant to the insurance domain.

• Proven experience in a QA leadership role, including managing distributed teams and owning enterprise QA strategy.
• Deep understanding of software quality assurance practices, with hands-on experience in both manual and automated testing environments.
• Demonstrated success in managing QA within complex, data-driven, and regulated environments—life insurance or financial services experience preferred.
• Experience with modern CI/CD pipelines and tooling (e.g., GitLab, Jenkins, Bitbucket).
• Proficiency in open-source testing tools (e.g., Cypress, Selenium, Playwright, Postman, JMeter) and familiarity with commercial platforms (e.g., Tricentis QTest, Tosca).
• Strong analytical mindset; able to use data to drive decisions, optimize test coverage, and identify risk.
• Strong technical understanding of testing APIs (REST/XML/JSON), performance/load testing, and browser/mobile compatibility testing.
• Knowledgeable in automated testing suites, integration testing, and cross-platform testing.

• Inspiring leader with a track record of building and scaling high-performing QA teams.
• Exceptional communication and interpersonal skills; able to collaborate across business and technical teams at all levels.
• Proactive problem-solver with strong organizational and decision-making skills.
• Comfortable balancing multiple priorities and deadlines in a fast-paced environment.
• Adept at change management and process transformation.
• Passionate about fostering a culture of ownership, quality, and continuous improvement.

• Bachelor’s degree in Computer Science, Information Systems, or a related field—or equivalent experience.

Base Salary Range - $150,000-$165,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.