IT Specialist

Distyl AI develops production-grade AI systems to power core operational workflows for Fortune 500 companies. Powered by a strategic partnership with OpenAI, in-house software accelerators, and deep enterprise AI expertise, we deliver working AI systems with rapid time to value – within a quarter.

Our products have helped Fortune 500 customers across diverse industries, from insurance and CPG to non-profits. As part of our team, you will help companies identify, build, and realize value from their GenAI investments, often for the first time. We are customer-centric, working backward from the customer’s problem and holding ourselves accountable for creating both financial impact and improving the lives of end-users.

Distyl is led by proven leaders from top companies like Palantir and Apple and is backed by Lightspeed, Khosla, Coatue, Dell Technologies Capital, Nat Friedman (Former CEO of GitHub), Brad Gerstner (Founder and CEO of Altimeter), and board members of over a dozen Fortune 500 companies.

We're seeking an IT Specialist to serve as a vital member of our IT team, delivering exceptional technical support while taking ownership of key IT projects. In this hands-on role, you'll split your time between resolving support requests, maintaining critical systems, and executing improvement initiatives that directly impact our organization.

Working closely with our IT Manager, you'll balance responsive end-user support with independent project execution. This position offers strong growth potential for someone who excels at both technical troubleshooting and driving meaningful improvements to our infrastructure. You'll handle everything from daily support tickets to implementing new tools and automating workflows—ensuring our team has the technology they need while continuously enhancing our IT operations.

SaaS & Application Management

• Administer assigned SaaS applications including user provisioning, access controls, and license management

• Understanding of Google Context aware access monitor vs enforcement.

• Execute integration projects and optimize workflows across our 25+ application ecosystem

• Monitor usage, maintain documentation, and identify optimization opportunities

Device & Identity Management

• Manage MDM platform for device enrollment, configuration, and compliance

• Handle complete hardware lifecycle from procurement to secure decommissioning

• Execute SSO integrations and maintain role-based access controls

• Understanding of SAML, OIDC, MFA, Okta Auth policies

• Automate user provisioning workflows and conduct routine access audits

Security & Compliance

• Enforce MFA, perform access reviews, and monitor security dashboards (Sumo Logic)

• Follow incident response procedures and escalate security concerns appropriately

• Track software licenses, maintain asset inventory, and support compliance audits

• Ensure secure onboarding/offboarding processes and data handling

Infrastructure & Support

• Manage VPN (Tailscale), office networks, Wi-Fi, and conference room technology

• Execute backup procedures and participate in disaster recovery exercises

• Troubleshoot hardware, software, and connectivity issues across hybrid workforce

• Collaborate with DevOps on network configurations as needed

Service Delivery

• Primary responder for IT support via Slack, meeting SLAs (30-minute response, 4-hour resolution)

• Provide hands-on support for AV equipment, printers, and office technology

• Create and maintain IT documentation, runbooks, and knowledge base articles

• Deliver IT onboarding training and develop self-service resources

Continuous Improvement

• Identify patterns in support requests and implement systematic solutions

• Assist in evaluating and rolling out new tools and technologies

• Work with vendors for procurement, support, and issue resolution

• Contribute to process improvements and automation initiatives

• 3–5 years of experience in IT support, systems administration, or similar hands-on roles

• Experience managing SaaS applications, device management, and troubleshooting across macOS and Windows

• Familiarity with IAM/SSO concepts (Kandji, Jamf, Okta, or similar)

• Understanding of basic networking (VPN, firewalls, DNS, Wi-Fi)

• Strong communication, organization, and problem-solving skills

• A passion for learning and willingness to grow into advanced IT responsibilities

Nice to Have

• CompTIA Security+ or equivalent certification

• Experience with scripting or automation (e.g., Bash, Python)

• Exposure to fast-paced startup environments or distributed teams

• Interest in AI/ML or supporting AI-native workflows

• Experience contributing to IT environments that have scaled from 100 to 500+ employees (nice plus)

• The base salary range for this role is $90K – $130K, depending on experience, location, and level. In addition to base compensation, this role is eligible for meaningful equity, along with a comprehensive benefits package.

• 100% covered medical, dental, and vision for employees and dependents.

• 401(k) with additional perks (e.g., commuter benefits, in‑office lunch).

• Access to state‑of‑the‑art models, generous usage of modern AI tools, and real‑world business problems.

• Ownership of high‑impact projects across top enterprises.

• A mission‑driven, fast‑moving culture that prizes curiosity, pragmatism, and excellence.

Note: This role requires in-office collaboration 5 days a week. We have offices in San Francisco, CA and New York, NY. This role is available in New York, NY only.