IT Support Specialist

We are seeking a skilled and motivated IT Support Specialist to join our growing fintech organization in Manhattan, NY. This role involves managing and supporting a diverse range of systems, ensuring the security and efficiency of our IT infrastructure. As part of our collaborative team, you will work with cutting-edge technologies and contribute to innovative projects, helping us maintain our competitive edge. We value diversity, innovation, and a passion for technology, and we encourage candidates of all backgrounds to apply.

What You’ll Do:

• Provide in-person and remote support to resolve technical issues for end-users with a high level of customer satisfaction.
• Monitor and manage the Service Desk, ensuring tickets are prioritized and resolved efficiently.
• Manage PC setup, deployment, and onboarding processes for new employees using standardized hardware, images, and software.
• Offboarding process and device collection.
• Maintain an accurate inventory of IT equipment, software, and licenses.
• Document internal IT policies, procedures, and technical guides.
• Perform user account administration across systems including Active Directory, Office 365, and other enterprise tools.
• Support weekend on-call duties on a rotating schedule.
• Configure, monitor, and maintain computer systems, servers, and cloud platforms (e.g., AWS, Azure).
• Perform upgrades and patch management to ensure systems are up-to-date.
• Ensure IT infrastructure security by implementing best practices.
• Provide technical guidance and support during IT projects and upgrades.

What We’re Looking For:

• Strong customer service skills and ability to explain technical concepts to non-technical users.
• In-depth knowledge of Windows operating systems (Windows 11 and prior versions).
• Proficiency in Active Directory administration, including user and group management.
• Experience with endpoint management tools such as Intune or similar.
• Strong understanding of Office 365 use and administration.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) for system management and deployment.
• Proficiency in creating and maintaining IT documentation.
• Availability to work evenings or weekends as required.
• Strong analytical and problem-solving skills.
• At least 3 years of experience in IT system administration in an enterprise environment.

Education and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• A+ Certification (preferred).
• Microsoft Certified Professional (MCP) or equivalent.
• Familiarity with ITIL practices (preferred).

Where You’ll Work:

• This is an on-site role based in our shiny, new headquarters in Midtown Manhattan.  The successful candidate must live within a commutable distance, or be willing to relocate.
  

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.