IT Support Specialist

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 35+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

We’re looking for a proactive and people-oriented IT Support Specialist I to help keep CLEAR’s team running smoothly. In this role, you’ll troubleshoot hardware and software issues, support AV needs for meetings, and ensure new hires are set up for success from day one. You’ll work closely with teams across the company, delivering thoughtful, high-quality support with a strong focus on customer service. It’s a great opportunity to build your IT skills in a fast-paced, collaborative environment.

What you'll do:

• Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely
• Image and deploy Mac and Windows OS hardware to ensure new employees have the necessary equipment
• Manage user accounts in Google Workspace by confirming email addresses, updating distribution lists, and handling shared resources
• Set up and monitor audio-visual systems for company meetings and events
• Contribute to creating and updating how-to guides and process documentation
• Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
• Respond to support tickets promptly, prioritizing tasks based on urgency and impact
• Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
• Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change

What you’re great at: 

• Having 0-2+ years of experience in IT support or a related field
• Loving to help people and having excellent interpersonal skills
• Being familiar with Windows and Mac operating systems, as well as common applications like Zoom and Slack
• Having a knack for troubleshooting basic technical issues
• Communicating effectively with excellent verbal and written skills
• Being organized and able to multitask and manage your time effectively
• Working well independently and collaboratively within a team
• Being a motivated self-starter who picks up new skills quickly
• Demonstrating a bias for action by proactively addressing issues

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $70,000 - $90,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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