IT Support Specialist

Company Overview  

Delta Galil USA, Inc. is a global manufacturer and marketer of branded and private label apparel products for men, women and children. Since its inception in 1975, the company has continually endeavored to create products that follow a body-before-fabric philosophy, placing equal emphasis on comfort, aesthetics and quality. Delta Galil develops innovative seamless apparel, including bras, shapewear and socks; intimate apparel for women; underwear for men, including under its owned brands Schiesser, Eminence, Organic Basics and Athena; babywear, activewear, sleepwear and loungewear, including under its owned P.J. Salvage and Delta brands. Delta Galil also designs, develops, markets and sells branded denim and apparel under the brand 7 For All Mankind®, and ladies’ and kids’ apparel under the brand Splendid®. In addition, it sells its products under brand names licensed to the company, including adidas, Wolford, Wilson, Columbia, Tommy Hilfiger and others.

Role Overview 

The IT Support Specialist is responsible for day-to-day support to end users in NJ office with issues related to windows/mac desktop/laptop, Internet, VPN, wireless setup, printer, copier, phone setup, audio-video system, Antivirus, office 365, Adobe CC, pdf, related issues. Position requires providing support to top management such as CEO, CFO, VPs, etc.

Responsibilities

• Provide C-Level support for AV setup, email issues, mobile device setup, etc.
• Prepare windows Desktop/Laptops using imaging and Mac Desktop/Laptops as per standard procedure.
• Troubleshoot and support windows and Mac related day-to-day end users issues.
• Troubleshoot and provide remote support to WFH users for VPN/MS Teams/Zoom and related issues.
• Troubleshoot any wireless connectivity issues for employees and guests.
• Install office 365/Adobe creative cloud/any custom software as per standard procedure.
• Install Cisco VoIP phones in the offices and configure cell phones. Basic Telephone knowledge is plus.
• Troubleshoot issues on printers (Hp, Brother, Ricoh, Epson, Canon) and open up a service ticket with vendor when needed.
• Help Retail team and provide remote support to retail stores for desktop/email/printing issues.
• Monitor Crowdstrike portal and troubleshoot any virus issues and do the routine cleanup to maintain client machines. Basic Network knowledge is plus.
• Perform employee moves within the office based on requests from HR dept.
• Provide support to various branch offices, satellite offices, retail stores, etc. 
• Liaise with other IT personnel for problem resolution.
• Be available for after-hours support and on-call support on a rotating schedule.

• Minimum 4 years of proven hands-on desktop support experience and technician experience
• Basic understanding of AD, DNS, DHCP, wireless, audio-video system
• Excellent communication and multi-tasking skills to handle multiple requests at the same time
• Highly self-motivated, responsible, able to work effectively under stress and deadlines
• Ability to establish and maintain effective working relationships with IT team members and end users
• Highly professional and be able to communicate with technical and non-technical audience, as well as top management of the company
• Position would require lifting PCs and Mac machines when moving users to different locations in the office.

This an onsite role, with 5 days in our NYC office 

PAY RATE: $75,000/yr-$95,000/yr 

At Delta Galil, we strive to hire and nurture amazing talent. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, and internal alignment. 

DIVERSITY VISION STATEMENT: 

We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We are an equal employment opportunity for minorities, females, protected veterans, and the disabled. 

We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor. 

As a Delta Galil Associate, you’ll be part of a global fashion company that values innovation, craftsmanship, and people. We’re committed to offering comprehensive and competitive benefits that reflect our culture of care, creativity, and collaboration — but most importantly, benefits that fit you.

Our diverse range of programs is designed to support your total well-being — empowering you to make the best choices for yourself, your loved ones, and your lifestyle.

Below are a few of the benefits available to our Associates:

• Multi-brand merchandise discount, including Splendid, 7 For All Mankind, and PJ Salvage
• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance, as well as Basic Life/Voluntary Life/Disability/Critical Illness
• Financial Wellness: 401(k) Retirement Program with Company match and 529 College Savings Plan, as well as Tax-Advantage Health & Transit Accounts
• Personal and sick time off, vacation time, floating days, and company-observed holidays
• Paid Volunteer Time Off to dedicate your skills and time towards charitable activities
• From weekly breakfasts and monthly milestone celebrations to leadership-led panels, and, team-building events, we offer plenty of fun ways to connect—both in person and virtually