IT Systems & Support Analyst

We’re hiring an IT Systems & Support Analyst to join our IT Operations team at EMARKETER.

The Role and Team:

We're looking for a hands-on IT Systems & Support Analyst to join our collaborative IT Operations team. In this hybrid role, you’ll provide day-to-day technical support while helping manage and enhance our systems infrastructure. You'll work with a modern toolset and partner closely with senior IT staff to improve operations, automate workflows, and support company-wide technology needs.

This is a hybrid role working from our New York City HQ at One Liberty Plaza two times a week.

The Ideal Candidate Is:

• Motivated by meaningful support work and sees IT not just as troubleshooting, but as an opportunity to make people's jobs easier, faster, and more connected.
• User-centric and solutions-oriented: You enjoy solving problems for others and consistently bring a helpful, empathetic approach to technical support.
• A systems thinker with a support mindset: You’re eager to go beyond traditional helpdesk tasks and grow your infrastructure, automation, and systems administration skills.
• Collaborative and communicative: You work well across departments and levels, and know how to translate technical issues into clear, actionable information.

Key Responsibilities:

• Serve as the primary point of contact for internal IT support via Jira Service Management, resolving user issues with timely and clear communication.
• Own onboarding and offboarding processes including hardware setup, account provisioning/deprovisioning, and access coordination across tools like OKTA, Google Workspace, and Active Directory.
• Manage endpoint lifecycle using Jamf and Microsoft Intune, ensuring devices are compliant and aligned with company policies.
• Support identity and access controls via OKTA, Azure/Active Directory, and Google Workspace, including group memberships and security policies.
• Administer and troubleshoot collaboration tools such as Slack, Gmail, Calendar, and Shared Drives.
• Assist in maintaining infrastructure through basic system admin work in Microsoft Hyper-V, including VM management and documentation.
• Collaborate on workflow automation and tool integrations across systems like Zapier, Monday.com, and CrowdStrike Falcon.
• Contribute to internal knowledge bases, system documentation, and IT process improvement initiatives.

Desired Skills & Experience:

• 3-5+ years of hands-on experience in IT support, with exposure to system administration tasks
• Strong troubleshooting skills for hardware, software, access, and network issues
• Familiarity with identity and endpoint management tools such as OKTA, Google Workspace, Azure/AD, Microsoft O365, Jamf, and Intune
• Comfortable working in cloud environments and using tools like Jira Service Management, Slack, CrowdStrike Falcon, Asset Panda, Monday.com, and Zapier
• A team player who thrives in fast-paced environments and is excited to grow their technical expertise in systems operations

• $80,000–$90,000 (dependent on skills, experience, and competencies).
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave.
• Comprehensive medical, dental, and vision insurance plans.
• Matched and vested 401(k) plan.
• Access to financial planning, family planning, mental health resources, and Employee Assistance Programs (EAP).
• Additional perks: commuter benefits, phone reimbursement, gym discounts, and more.