IT Tech Support

About Agency Cybersecurity:

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location: 100% In-Person – New York, NY

Position Type: Hourly, Full Time

Experience Level: Entry-level

Compensation: $25/hour + Overtime eligible (1.5x pay for hours worked over 40 per week)

About the Role

We are seeking a reliable, professional, and service-oriented Junior IT Tech Support Specialist to provide in-person technical support in our New York office. This role requires strong technical fundamentals combined with the professionalism needed to operate in a client-facing business environment.

You will serve as the first point of contact for internal technical issues and play a key role in maintaining operational continuity across hardware, software, networking, and security systems.

Key Responsibilities

• Provide in-person desktop and technical support for employees and our clients
• Troubleshoot hardware, software, printer, and connectivity issues
• Set up and configure laptops, monitors, and peripherals
• Support user account provisioning (Microsoft 365 / Google Workspace)
• Assist with onboarding and offboarding technical setup
• Troubleshoot basic networking issues (Wi-Fi, VPN, DNS, IP conflicts)
• Maintain endpoint security and patching standards
• Document technical procedures and maintain asset inventory
• Escalate advanced issues appropriately
• Ensure adherence to internal cybersecurity and data protection protocols
• Crowdstrike EDR
• Jumpcloud

Required Qualifications

• Bachelor’s degree required
• • Degree in IT, Computer Science, Information Systems, or related field preferred
  • If degree is not IT-related, relevant technical certifications are required
• Minimum 2 years of work experience in a professional, client-facing environment
• • Must demonstrate professionalism, communication skills, and ability to support end users directly
• Strong technical troubleshooting ability
• Ability to work 100% in-person in New York

Technical Requirements

Candidates must meet one of the following:

• Option A:
• • Bachelor’s degree in IT or IT-adjacent field (Computer Science, Information Systems, Engineering, etc.)
• Option B:
• • Non-IT bachelor’s degree + one or more relevant certifications such as:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft certification
  • Cisco (CCNA)
  • Equivalent foundational IT certifications

Preferred Qualifications

• Experience in a fast-paced or startup environment
• Experience with ticketing systems
• Familiarity with identity management tools (Okta, JumpCloud, etc.)
• Exposure to cybersecurity best practices

Who This Role Is Ideal For

• A technically capable professional early in their IT career
• Someone who understands professionalism in a client-facing setting
• An individual seeking growth into systems administration, IT operations, or cybersecurity

Benefits:

We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.

• 10 days of paid time off (PTO)
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in-office snacks