Leads enterprise IT transformation programs, partnering with leadership to improve processes, operational efficiency, service quality, risk, and costs. Manages priorities, work plans, milestones, deliverables, business cases, scorecards, change management, and technology requirements. Conducts operational reviews and presents recommendations to stakeholders. Supports large-scale IT programs and AI prompting or AI agent initiatives.
IT Transformation Program Manager
Location: New York, NY
Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote
Work Location: 2 Broadway, NYC
Work Hours: 37.5 hours/week
Job Type: Contract
Pay Rate: $60/hour
Job Summary
We are seeking an experienced IT Transformation Program Manager to work closely with leadership on transformational initiatives, IT process improvement, operational efficiency, and large-scale technology programs.
The ideal candidate will have 10+ years of business experience, prior management consulting experience, strong program/project management skills, and experience working with complex enterprise environments.
Key Responsibilities
- Partner with leadership to develop, manage, and implement transformational initiatives.
- Identify IT process improvements, operational bottlenecks, and opportunities to improve efficiency.
- Review and streamline business processes, SOPs, SLAs, and risk profiles.
- Manage program priorities, work plans, milestones, and deliverables.
- Conduct operational reviews and develop business cases, findings, and recommendations.
- Develop performance scorecards covering productivity, service levels, quality, risk, and costs.
- Support change management and large-scale IT programs.
- Translate business needs into functional requirements and technology solutions.
- Prepare and present program updates, findings, and recommendations to leadership and stakeholders.
- Support AI prompting and AI agent-creation initiatives as required.
Required Qualifications
- 10+ years of professional business experience.
- Prior management consulting experience is required.
- Lean certification, Six Sigma training, or comparable experience.
- Strong program/project management, analytical, and problem-solving skills.
- Excellent communication, facilitation, presentation, and organizational skills.
- Experience working with stakeholders at all organizational levels.
- Strong proficiency in Microsoft Excel, Word, PowerPoint, Project, and Visio.
- Experience with change management and business process improvement.
- Hands-on experience supporting large-scale IT programs.
- AI prompting and AI agent creation experience preferred.
- MBA preferred.
- Government/public-sector experience is a plus.
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