Junior IT Helpdesk Technician

We’re hiring an IT Support & Operations Technician to keep our team up and running across HQ and our production facility. This is a hands-on role where you’ll support employees, onboard new hires, troubleshoot issues in real time, and help maintain the tech that powers our day to day operations.

This is an ideal opportunity for someone early in their IT career who wants exposure to multiple areas of IT and the chance to grow quickly.

What You’ll Do

• Provide first-line IT support to employees in person and through a ticketing system
• Set up and onboard new hires, including devices, accounts, and access
• Troubleshoot live issues as they happen, including Zoom rooms and conference spaces
• Support production and facility tech, including racks and hardware setups
• Keep office technology running smoothly, including TVs, displays, and meeting rooms
• Assist with basic network support like WiFi and connectivity issues
• Manage and resolve tickets with a focus on speed and quality
• Document issues, fixes, and patterns to improve future support
• Work with everyone from executives to new hires

What We’re Looking For

• 6 months to 1 year of experience in an IT or technical support role
• Familiarity with ticketing systems like Jira, Zendesk, or Freshdesk
• Working knowledge of MacOS and Windows
• Comfortable with hands-on troubleshooting and physical setups
• Positive attitude, no task is too small
• Strong sense of urgency and ownership
• Comfortable supporting both executives and entry-level employees
• Able to troubleshoot quickly and stay calm under pressure

Why You’ll Love It Here

• Exposure to how the entire company operates across HQ and production
• Hands-on experience across IT support, infrastructure, and operations
• Opportunity to build real skills and grow into more advanced IT roles
• Fast-paced environment where you learn by doing

What to Expect

This role is based on-site at our Brooklyn Navy Yard office, Monday through Friday from 7:30am to 4:00pm, with the potential for overtime during busier periods.

The hourly rate for this role ranges from $26 to $28/hr, depending on experience, skills, and market factors. In addition to base pay, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) plan.

We embrace diversity and are committed to fostering an inclusive environment. At Revivn, we encourage people from all ages, abilities, and experiences to apply. Revivn does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

At Revivn, we prioritize transparency about our salary throughout the entire recruitment process. Be prepared to chat about compensation on your initial screen so that we can ensure alignment. If salary expectations and ranges are out of sync, we believe it is kind to respect everyone’s time and may discontinue conversations.

At Revivn, we believe in investing in the lifetime value of each individual we meet and interact with. We love knowing good humans and supporting them in whatever they do. We know that if it isn’t a good fit at the moment, it doesn’t necessarily mean that it won’t be a good fit in the future as we both continue to grow! We work to remain in contact with prospective candidates if the recruitment process ends early on. 

For all job openings, we consider candidates with various backgrounds and levels of experience. When we give an offer it is based on individual skills and experience, as well as how that stacks up against other employees in the role. All of our ranges account for growth within the role, so in most cases, you should expect to join closer to the entry point of the band. You will have the opportunity to grow your salary over time.