Key Account Director, Financial Services

Location: New York City preferred, open to Boston or Chicago 

Reports to: Director, Account Management

About the Role:

We are looking for a high-impact Key Account Director to lead and expand our most critical relationships within the Financial Services sector. You are responsible for the long-term vision and commercial health of a concentrated book of Enterprise accounts.  In this role, you won’t just manage accounts; you will be the lead architect for AlphaSense’s growth within the world’s most sophisticated investment banks, asset managers, and hedge funds.

You will manage a portfolio of Strategic Financial Accounts, working closely with end users and decision makers, including C-suite executives, key decision makers and end users, who rely on AlphaSense to gain a competitive edge in the markets..

Success in this role is fundamentally measured by your ability to protect and expand revenue; as such, you will carry specific targets and quotas tied to Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) to accelerate growth. While retention and growth remain core metrics, the impact of an Account Director extends well beyond traditional KPIs. By deeply understanding client needs and workflows, Account Directors bring high-value insight back to product, marketing, and sales teams to shape strategy, messaging, and execution across the business.

Who You Are:

• Strategic Partner: You don't just build rapport; you map and navigate complex power structures within global organizations. You have a proven track record of converting users into champions and moving fluidly between users and the C-Suite to align with their top-level business mandates.You are a master of internal navigation. You don’t work in a vacuum; instead, you strategically deploy company resources and subject matter experts to deliver maximum value to your clients.
• A subject matter expert: You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics.
• Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly. You are able to pivot seamlessly between deep-dive technical discussions with functional leads and high-level strategic consultations with C-suite executives, tailoring your value proposition to meet the unique priorities of every stakeholder.
• You understand our business: We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment. You look beyond the current seat count. You understand the "Land and Expand" lifecycle within a SaaS ecosystem and can identify high-value integration points—such as API usage or enterprise-wide deployments—that transform our software from a line-item expense into a mission-critical utility.
• Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers. You possess an owner’s mindset, taking full accountability for the health and expansion of your portfolio. 
• A strong communicator: You’ll regularly be engaged with day-to-day users to C-level executives and that requires exceptional oral, written and presentation skills. You are equally comfortable leading formal business reviews with executive stakeholders as you are providing streamlined, high-level updates that drive strategic alignment across an organization.

What You’ll Do: 

• Accurately forecast and deliver on retention and aggressive expansion targets to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals
• Identify revenue at risk in order to best position the company to prevent churn
• Partner with the global sales team and customer success managers to help execute a strategic client growth plan for your book of accounts across a shared revenue target.
• Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively: 1) communicate with users, 2) communicate with decision makers, 3) identify white space, 4) partner with AEs to craft the most compelling messaging to prospective users
• Transition AlphaSense from a vendor to a strategic business partner by cultivating a network of champions and executive sponsors across the C-Suite and Investment Committees.
• Lead Quarterly Business Reviews (QBRs) and customer meetings that focus on ROI, business impact, and long-term roadmap alignment
• Plan and execute new user onboarding and training initiatives
• Consistent proactive, value-added outreach campaigns that leverage market-relevant insights to keep stakeholders engaged and informed of our product
• You will be expected to travel frequently to major financial hubs to meet with end users, lead in-person executive briefings and quarterly business reviews.
• Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense
• Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts