Easy Apply
Easy Apply
The Key Account Manager (KAM) is responsible for managing and growing a portfolio of 100 mid-market accounts, focusing on sales, client relations, and upselling services. Collaboration with teams for successful project execution and reporting is critical.
As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAM (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees).
At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are overseeing client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions.
We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid-role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).
Within 1 month, you will:
- Become a Trello expert and get familiar with our product
- Learn to navigate Convexity, our working environment
- Meet the different teams at 360Learning
- Finalize your onboarding
Within 3 months, you will:
- Take full ownership of your portfolio of customers
- Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
- Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
- Prepare account reviews with our clients in order to identify areas of development
- Conduct presentations and demonstrations of 360Learning
- Complete the handover of your portfolio and close 30-50 K € of new ARR in your first quarter (depending on start date)
Within 6 months, you will:
- Ensure accurate reporting of the activity with your coach to optimize the forecast
- Be proactive in order to improve business processes
- Write complex business proposals and conduct business negotiations
- Close 65-85 K€ of new ARR in your second quarter (depending on start date)
Within 12 months, you will :
- Prepare, anticipate and ensure the renewal of clients’ contracts
- Define action plans to generate upsells
- Manage the entire business relationship with the clients
- Be on track to reach the yearly target
The Skill Set:
- 3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
- Previous experiences working in the SaaS industry
- Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
- Active listening skills and a team player mindset
- Excellent written and verbal communication skills
- Fluent English (US/UK) / B2 level or equivalent (FR)
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with Antoine, the KAM Mid Coach
- Case Study with both the Antoine the KAM Mid-Coach and Eric, the KAM Large Coach
- Clarification Meeting with the KAM team
- Culture Fit Meeting with our CRO
- Offer!
What we offer:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Top Skills
SaaS
Trello
360Learning United States Office
Similar Jobs at 360Learning
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
As a Software Architect, you'll lead architectural strategies, mentor teams, manage tech roadmaps, and oversee project implementations while focusing on scalable solutions and clean architecture.
Top Skills:
CloudMongoDBNode.jsVuejs
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
As a Solution Deployment Manager, you will manage client onboarding, lead project management, facilitate platform integrations, and ensure successful deployment of the 360Learning platform while enhancing product adoption.
Top Skills:
360Learning PlatformAPIsSso
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
Join a team of engineers to work on a complex codebase while utilizing MongoDB, Node.js, and Vue.js. Responsibilities include developing and improving functionalities, collaborating within squads, and onboarding new engineers.
Top Skills:
JavaScriptMongoDBNode.jsTypescriptVue
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
