Key Account Manager

University degree

• At least 7 years experience in sales, of which 3 years in the financial industry.
• Prior knowledge of Swift or equivalent transaction technology/software companies
• Prior knowledge of the correspondent banking, payments, FX, trade, and digital assets.
• Experience working in the Canadian financial market.

Market Infrastructures / Relationship Management / Business Consulting

• Ensure strategic account management and planning
  Cultivate and maintain strong, long-term customer relationships with assigned markets and accounts, understanding their evolving requirements and positioning Swift as a trustable advisor.
• Drive business growth and market presence
  Represent Swift at regional conferences, forums, and industry meetings, promoting products and solutions to expand uptake and brand access. Serve as a visible ambassador for the organization in the marketplace.
• Spot opportunities, deepen relationships, deliver results
  Identify customer needs and emerging market opportunities. Cultivate and maintain strong, long-term relationships to drive revenue growth and business expansion.
• Be the client advocate internally
  Act as the voice of clients within your organization. Share market insights, customer feedback, product issues, and trends with internal stakeholders. Use this information to influence product development, service improvements, and strategic direction.
• Collaboration across core domain areas
  Collaborate with teams to ensure seamless delivery of solutions and services on key areas such as ISO 20022, client connectivity (APIs, cloud platforms, ERP integration), correspondent banking, digital assets, CBDCs, and related innovations and challenges.

01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organisation capability and gain business advantage.

04. Bus Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting SWIFT's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.

05. Builds and reinforces cust relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates effectively
Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.