Lead Engineer, Site Reliability

Position Purpose:

We are seeking a Lead Software Engineer, Site Reliability to drive reliability, scalability, and operational excellence for our cloud-based platforms. This role will lead the design and development of reliability-focused features, mentor engineers, and champion best practices in Site Reliability Engineering.

As a technical leader, you will work closely with cross-functional teams to ensure our services are performant, reliable, and resilient, while continuously improving operational processes and tooling.

Responsibilities:

• Lead the design and development of features that improve reliability, scalability, and observability.
• Drive and foster a strong SRE culture across the organization, advocating for reliability as a shared responsibility.
• Define and maintain SLIs, SLOs, and error budgets; embed reliability considerations early in the software development lifecycle.
• Lead the evolution of observability practices and tooling to provide actionable insights into system health and performance.
• Architect and implement solutions leveraging AWS services (e.g., CloudWatch, Lambda, EC2, S3, RDS) for operational efficiency and resiliency.
• Own and improve the organization’s incident management processes, including incident response, postmortem analysis, and continuous learning to reduce incident recurrence.
• Mentor and guide engineers on reliability engineering, cloud-native architecture, and operational excellence.
• Automate infrastructure, deployments, and operational tasks to reduce toil and improve efficiency.
• Collaborate with security and compliance teams to ensure secure, compliant, and resilient cloud operations.
• Partner with cross-functional teams to align technical solutions with business objectives and ensure production readiness.

Qualifications:

• 8+ experience in Site Reliability Engineering, DevOps, or Software Engineering roles with a reliability focus.
• Strong expertise in AWS cloud services and architecture.
• Proficiency in automation and scripting (e.g., Python, Bash).
• Hands-on experience with observability tools (e.g., CloudWatch, Datadog, Prometheus, Grafana), networking, and scaling strategies.
• Strong understanding of incident management, operational readiness, and performance tuning for large-scale distributed systems.
• Experience mentoring engineers and leading technical initiatives.
• Knowledge of infrastructure-as-code tools (e.g., Terraform, CloudFormation) and CI/CD pipelines.
• Excellent collaboration and communication skills.

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified DevOps Engineer – Professional, AWS Certified Solutions Architect – Professional).
• Experience leading on-call rotations and operational process improvements.
• Familiarity with microservices architectures and container orchestration (e.g., Docker, Kubernetes/EKS).
• Knowledge of PHP or Java a plus.

Key Attributes:

• Leadership mindset with a strong focus on reliability and operational excellence.
• Passion for mentoring and technical growth of team members.
• Strong problem-solving and analytical skills.
• Ability to work cross-functionally and influence best practices adoption.

ABOUT BENCHMARK EDUCATION COMPANY

Benchmark Education Company (BEC) is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, with valid and reliable digital assessments that inform instruction. BEC is also a provider of exceptional professional development to educators.

BEC is recognized as a responsive publisher that offers equally rigorous and engaging digital, print, and hybrid learning materials grounded in the Science of Reading research. BEC monitors research outcomes carefully to create effective foundational resources that include strong decoding materials with systematic and explicit instruction and high-quality resources focused on language development and comprehension. BEC’s content-rich and authentic texts offer instruction in close reading and analysis, multiple perspectives, and authentic literature while building world knowledge and reflecting the individuality of every student in each diverse classroom.

Family owned and operated for more than 25 years, BEC is committed to partnering with educators to provide the best for all students through resources of exceptional quality, world-class professional learning, and effective and dedicated customer support.

Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.

For further information, visit us at: https://www.benchmarkeducation.co