Lead Navigator

Key Responsibilities

• Supports the Guest Services Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Listens to guest concerns with empathy and always demonstrates genuine interest.
• Promptly responds to guest requests and concerns and takes appropriate follow-up action
• Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.
• Fully embraces the Service Excellence platform and philosophy.
• Stays updated on changes and improvements to the MedallionClass Vacation experience.
• Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.
• Reports directly to the Guest Services Director.
• Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Skills, Knowledge & Expertise

• Demonstrated ability to speak effectively before large groups of people 
• Strong microphone skills
• Command of the English language, both verbal and written 
• Two years of experience in a hotel or resort guest-facing role preferred
• Proven leadership skills required
• Demonstration of OCEAN knowledge
• Proficiency in the use of computer-based programs 

Job Benefits

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.