Lead - Platform Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: Lead - Platform Services in the Platforms and Products will...
Lead - Platform Services - ZAIDYN Medical | Princeton, NJ
Job Description
ZAIDYN Medical is ZS' medical affairs technology, AI and analytics platform, bringing together a connected suite of products that help medical affairs organizations identify gaps in care, understand and engage relevant experts, generate scientific and medical insights, enable field medical teams, and measure impact.
The ZAIDYN Medical portfolio includes Care Gap Intelligence, Opinion Leader Intelligence, Scientific Medical Intelligence, Patient Outcomes Impact, and Medical Customer Engagement.
We are looking for a Lead based in Princeton, NJ to join the ZAIDYN Medical team, with a primary focus on go-to-market activities across the portfolio. The role will work closely with ZS client service teams, clients, and product teams to support new opportunities, shape solutions, develop proposals, conduct product demonstrations, and help expand adoption of ZAIDYN Medical across clients.
The Lead will also play an important role in selected client engagements, helping ensure that solutions are translated effectively from the sales process into successful delivery.
What You'll Do

• Partner with ZS client service teams to identify and shape opportunities for ZAIDYN Medical across new and existing clients.

• Lead product demonstrations and capability discussions, connecting ZAIDYN Medical solutions to clients' medical affairs priorities and business needs.

• Support client discovery discussions to understand business needs and recommend the appropriate ZAIDYN Medical capabilities and solutions.

• Develop proposals and RFP responses, including solution definition, scoping, pricing inputs, and SOW development.

• Develop and maintain go-to-market materials across the ZAIDYN Medical portfolio, including capability presentations, case studies, newsletters, proposals, and other enablement content.

• Build strong working relationships with client service teams and provide the product and solution expertise needed to support client conversations.

• Support expansion within existing clients by identifying opportunities to introduce additional ZAIDYN Medical capabilities and use cases.

• Partner with product teams to bring client and market feedback into product discussions and help inform future capabilities and priorities.

• Stay current on the ZAIDYN Medical portfolio, medical affairs use cases, and relevant market trends to support effective client conversations.

• Support selected client engagements from requirements and solution configuration through rollout and ongoing delivery, helping maintain continuity between the solution proposed and the solution delivered.

• Lead client working sessions, solution walkthroughs, and readouts where needed.

• Coordinate with global delivery teams to align scope, priorities, timelines, and deliverables.

• Review client-facing analyses, presentations, and deliverables to ensure they are clear, accurate , and of high quality.

What You'll Bring

• Bachelor's degree with strong academic performance; an advanced degree is a plus.

• 5 - 8 years of relevant experience in pharma/life sciences experience a requirement.

• Strong interest in client development, solutioning, and go-to-market activities.

• Experience supporting client discussions, proposals, solution development, or other commercial activities.

• Strong verbal and written communication skills, with the ability to communicate complex ideas clearly and effectively.

• Ability to develop clear, structured, and compelling client-facing presentations and proposals.

• Confidence leading client meetings, working sessions, presentations, and product demonstrations.

• Strong problem-solving skills and the ability to structure ambiguous client and business questions.

• Ability to understand data sources, analytical approaches, and technology capabilities and translate them into business value for clients.

• Strong organizational skills, with the ability to manage multiple opportunities and workstreams in parallel.

• Strong attention to detail and commitment to delivering high-quality work.

• Ability to collaborate effectively across client service, product, and global delivery teams.

• Exposure to medical affairs areas such as field medical/MSLs, KOL engagement, medical insights, congress planning, or scientific communications is a plus.

• Familiarity with HCP data, KOL intelligence, medical affairs analytics, or healthcare technology platforms is a plus.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
Work Authorization:
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
To complete your application:
An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $160,000.00 - $177,000.00