Lead Product Manager, GTM

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Lead Product Manager, GTM in New York, NY

Job Duties: Develop and manage comprehensive go-to-market strategies and product launch plans across multiple distribution channels, leveraging cross-functional teams in partnership with critical internal and external stakeholders. Drive the success of go-to-market initiatives, demonstrating a clear impact on product adoption, revenue metrics, and retention strategies using experience in B2B Product GTM, Operational GTM, Product Marketing, and/or Product Commercialization Strategy within the payments or financial services industry. Maximize revenue acceleration by building scalable product adoption strategies and maximize revenue protection by building scalable product retention strategies via analysis of global market trends, cultural contexts, commercial operation requirements, and client segment needs across industries. Own the product narrative, articulate compelling value propositions for partners, merchants, and consumers, translate product features into customer-centric messaging frameworks, and lead the development of commercialization collateral and learning agendas to guide sales, marketing, integrations, servicing, and operational teams. Advocate for customer needs and problem statements within the product organization, driving customer-centric product development and roadmap prioritization. Identify and gather customer feedback on an ongoing basis, effectively "translating" it into actionable insights and market requirements for product and commercial teams. Collaborate cross-functionally, partnering closely with product teams (Checkout, Merchant and Partner Platforms), sales, marketing, integrations, servicing, and operations leadership to ensure seamless product launches and merchant adoption/retention of new checkout and personalization products using experience bringing an AI/ML-based product to market. Lead Checkout (XO) and Personalization innovation initiatives, contributing to the transformation of the checkout and payments landscape. Create compelling internal and external commercial team collateral and training materials that empowers cross-functional client-facing teams to close deals and service clients. Partial telecommuting is permitted from within a commutable distance.

Minimum Requirements: Master’s degree, or foreign equivalent, in Business Administration, Marketing Management, Communications, or a closely related field plus three years of experience in the job offered or a related occupation. Employer will also accept a Bachelor’s degree, or foreign equivalent, in Business Administration, Marketing Management, Communications, or a closely related field plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

• Experience with Go-to-Market (GTM) Strategy Development, Multifaceted Product Distribution Strategy Development, and Sales Enablement & Training (2 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Data Analytics & Market Research, including using tools Tableau and Statista (or Datorama and Gartner), and at least one of the following: MRI, Simmons, NetBase, Qualtrics, or Quid (2 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with B2B Product Launch Planning, Cross-Functional Requirements Setting, and Deliverables Workstream Leadership (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Data Visualization & Dashboarding: building dashboards and using visualization tools to track performance and insights (2 years);

• Experience with Cross-Function Stakeholder Collaboration, Performance Measurement, Campaign Execution, Delivery Risk Assessments, De-Risk Decisioning Strategy (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Competitive Benchmarking & Analysis, Customer Journey Mapping & Success Strategies (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Customer-Centric Storytelling, Value-Based Product Positioning & Messaging Creation, and translating complex data insights into narratives (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Content Creation for client Acquisition & Retention, Sales Training & Enablement, Servicing Training & Enablement (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Senior/Executive Leadership Presentations in an eCommerce, Payments, or Technology Company (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience in Project Management, Program Management, or similar, while managing multiple priorities simultaneously (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

Salary: $241,925.00-$300,500.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

PayPal is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience.  Your recruiter can share more information about our total compensation package during the hiring process.

Must be legally authorized to work in the U.S. without sponsorship.

Subsidiary:

Travel Percent:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.