Lead Technical Product Manager, Networking and Monitoring

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

About your new role:

We’re seeking an experienced Lead Technical Product Manager with a strong background in networking, monitoring, and SaaS infrastructure to lead the strategy and execution. In this role, you'll drive the vision and roadmap for systems that power provisioning, network operations, observability, and billing/finance automation, ensuring scalability, reliability, and visibility across our global platform.

Key Responsibilities:

• Define and execute the roadmap for internal products focused on network provisioning, monitoring, and observability across our SaaS infrastructure.
• Partner with network engineering, DevOps, and NOC teams to identify operational gaps and deliver tools that improve uptime, performance visibility, and automation.
• Drive development of monitoring and alerting platforms, integrating telemetry, dashboards, and performance metrics to enhance incident detection and response.
• Collaborate with finance and operations to ensure seamless integration between billing, provisioning, and network systems, supporting accurate usage tracking and reporting.
• Lead cross-functional initiatives to improve reliability, reduce manual workflows, and increase system transparency.
• Work closely with UX/UI teams to design internal tools that are intuitive, efficient, and optimized for technical users.
• Define key performance indicators (KPIs) for network health, provisioning success rates, and service reliability, using data-driven insights to guide product decisions.
• Stay ahead of trends in network automation, observability, and SaaS infrastructure management to ensure our internal systems remain cutting-edge.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (MBA or advanced technical degree a plus).
• 5+ years of product management experience, with at least 3+ years focused on network infrastructure, monitoring systems, or operational platforms.
• Strong understanding of networking concepts (e.g., routing, switching, firewalls, VPNs, DNS, SD-WAN, network automation).
• Experience with monitoring, observability, and alerting tools such as Datadog, Prometheus, Grafana, New Relic, or similar.
• Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, etc.) and modern cloud platforms (AWS, Azure, GCP).
• Experience collaborating with network engineering and DevOps teams to deliver highly reliable, scalable systems.
• Strong Agile experience leading cross-functional teams to deliver complex technical products.
• Proven ability to define and deliver tools that improve network visibility, reliability, and operational efficiency.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off  
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.