Learning and Development Manager

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 
The Role
The Learning & Development Manager plays a pivotal role in designing, delivering, and expanding impactful learning experiences across CAA. This role will help lead the facilitation and growth of the signature Agent Trainee cohort experience and other mid-career programs and initiatives, partner closely with Departments and across CoEs to consult on and implement tailored learning solutions, and collaborate with Learning team / leaders to build development programs and initiatives for senior leaders. The ideal candidate is a dynamic learning professional with strong facilitation skills, business partnership experience, and a passion for leadership development.
Cohort Experience Delivery and Expansion

• Facilitate segments of CAA’s signature Agent Trainee cohort experience, ensuring high engagement and impactful learning outcomes.

• Partner with the program leader to broaden the program’s reach into other business areas, adapting content and approach to further scale across the organization.

• Design and pilot similar cohort-based learning experience and other development initiatives tailored to different functions.
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Business Division Learning Partner

• Serve as the L&D partner for assigned business divisions, assessing learning needs and team effectiveness challenges.

• Develop and implement customized learning interventions, including team workshops, training sessions, digital learning solutions, coaching, mentoring, or other.

• Manage relationships with external vendors to deliver, or facilitate delivery of internal content.

• Evaluate program effectiveness through feedback, data analysis, and business impact metrics; provide regular updates and recommendations to division leadership.

• Help curate and develop a library of high quality and impactful team effectiveness and learning offerings that can be facilitated internally, and prepare other team members to facilitate.

Leadership Development

• Further refine and manage the Exec Coaching program – defining use cases for coaching, internal process, key executive coaching partners, measurement and analytics, and manage process in partnership with HRBPs.

• Collaborate with Learning team / leaders to design and launch innovative new leadership programs targeting senior leaders across CAA.

• Contribute to continuous improvement efforts by gathering participant feedback and benchmarking best practices.

• Learning Operations and Program Management

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field. Masters in related field and industry experience in Media and Entertainment or Brand Marketing/Consulting a plus.

• 7+ years of experience in Learning & Development, with demonstrated expertise in facilitation and internal L&D consulting and partnership.

• Proven experience designing and delivering cohort-based learning and leadership development programs.

• Strong consulting skills with the ability to diagnose learning needs and recommend effective solutions.

• Experience managing vendor relationships and coordinating multi-faceted learning initiatives.

• Excellent communication, presentation, and interpersonal skills.

• Ability to analyze learning data and translate insights into actionable recommendations.

• Passion for leadership development and talent growth.

Location

This role is hybrid, based in our New York City office.
 

Compensation

The annual base salary for this position is in the range of $129,000 - $158,000 in New York, NY. This position is also eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.