Legal Office Services Specialist

Legal Senior Onsite Service Specialist

Legal Environment Responsibilities:

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.

• Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).

• As part of a legal services environment, it is essential that we uphold a high standard of professionalism and office etiquette.

• Assist with scheduling needed equipment, labor, and supplies for offsite trials.

General Responsibilities

• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.

• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.

• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.

• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.

• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

• Handle time-sensitive documents that are confidential in nature.

• Maintain logs for billing and reporting.

• Distribute incoming mail and packages, office supplies, and fax transmissions.

• Deliver completed reproduction work to designated delivery areas.

• Perform scanning, file conversion, file naming, and encryption tasks.

• Perform batch printing using Adobe Acrobat Pro.

• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.

• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.

• Assist facilities with box moves, office moves, and light maintenance duties.

• Perform occasional cleaning duties and may require periodic overtime.

Qualifications Must Have:

• High school diploma or GED, coupled with a minimum of one year of relevant work experience.

• Proficiency in basic computer skills, including MS Office Suite.

• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.

• Basic knowledge of electronics and copier equipment repair.

Knowledge, Skills, and Abilities:

• Working knowledge of copier and related equipment preferred.

• Knowledge of shipping/receiving procedures and basic electronics preferred.

• Ability to work independently and flexibly to complete projects.

• Troubleshooting and problem-solving skills, and the ability to read and comprehend written technical information.

• Excellent customer relations and verbal communication skills.

Working Conditions, Mental and Physical Demands:

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.

• Dealing with tight deadlines and quick turnaround times imposes high stress levels.

• Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing.

• Daily telephone/in-person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel.

• In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence