Legal Solutions Engineer NYC

New York

Wordsmith is building the legal operations platform for in-house teams, and we are growing fast.

We believe in-house legal is becoming one of the most important functions in the AI era. Every business is moving faster, but legal work is still too often scattered across inboxes, chats, documents, and disconnected systems.

Wordsmith brings that work into one system. Requests come in from across the business, AI agents handle the routine, lawyers stay in control where judgment matters, and every step is captured as work happens.

We are built for in-house legal, not law firms. Our goal is to help legal teams move faster, reduce unnecessary external counsel spend, and become a function the business can run with.

More than 500 companies, including Financial Times, Safelite, Trip.com, Canva, Starling, and Sage, use Wordsmith. Backed by $100M from Index Ventures, General Catalyst, Highland Europe, and others, we are building one of the defining companies in legal AI.

Legal Solutions Engineers turn the product into real outcomes for customers.

You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates.

It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.

Customer Implementation

• Lead implementation projects for new customers

• Design workflows and automation tailored to each organisation

• Configure the platform to support real legal use cases

Solution Design

• Work directly with legal teams and Legal Ops leaders to understand how they operate

• Translate legal processes into structured workflows and AI-enabled automation

• Advise on best practices for implementing legal technology

Customer Success & Expansion

• Support onboarding and early adoption

• Help customers expand into additional workflows and use cases

• Partner with Account Management to identify growth opportunities

Product Feedback

• Surface patterns, insights, and recurring requests to Product and Engineering

• Help shape how the product evolves based on real usage

• Experience in legal tech, legal operations, or process transformation

• Strong understanding of how in-house legal teams work

• Ability to manage customer projects and guide stakeholders through change

• Comfortable working across legal and technical domains

• Structured thinker — you can turn messy processes into clear systems

• Strong communication skills and confidence working directly with customers

Typical backgrounds include:

• Legal Engineers

• Legal Operations professionals

• Lawyers who have moved into legal tech

• Implementation or solutions consultants in SaaS with a legal background

We’re an in-office team in New York. We work together because it helps us collaborate closely across product, engineering, and customer teams. You should expect to be in the office as your default.

This is a high ownership role. You’ll be trusted to run projects, work directly with customers, and drive outcomes without heavy oversight.

The problems are often not fully defined. Part of the role is bringing structure and clarity to how legal work gets done.

The value of legal technology comes from how it’s implemented.

Legal Solutions Engineers ensure customers successfully embed Wordsmith into their workflows and see real impact.

This role sits at the centre of that.

• Direct impact on customer outcomes and product adoption

• Close collaboration with Product, Engineering, and GTM teams

• A chance to shape how legal teams use AI in practice

• Competitive salary and meaningful equity