Legal Systems Program Manager, Assigned Counsel Plan

ABOUT THE OFFICE:
Pursuant to Article 18-B of the County Law, the Assigned Counsel Plan (ACP), in consultation with the Presiding Justices of the 1st and 2nd Appellate Divisions, has been providing quality legal representation to eligible individuals who cannot be represented by an institutional defender provider due to a conflict or other qualifying circumstance since 1966.
All services provided by the Assigned Counsel Plan are funded by the New York State Office of Indigent Legal Services and the City of New York through the Mayor’s Office of Criminal Justice. ACP provides compensation to private attorneys representing indigent clients charged with criminal offenses. Attorneys are assigned matters by the Administrator's office when a conflict exists prohibiting the institutional providers from providing representation.
ABOUT THE ROLE:
ACP is seeking a Legal Systems Program Manager to serve as both the architect and operator of the legal systems that support ACP’s core business operations, including case management, attorney assignments, contracting, provider engagement, data analytics, reporting, and workflow management.
This role will help design, maintain, and continuously improve ACP’s Salesforce-based Case Management System and related legal operations tools. The Legal Systems Program Manager will work closely with ACP leadership, MOCJ Information Technology, a Salesforce-certified CMS Administrator, legal providers, vendors, and internal stakeholders to ensure ACP’s systems are reliable, user-centered, data-informed, and aligned with operational needs.
The ideal candidate understands that legal systems are not only technology platforms; they are the infrastructure that supports access to counsel, case continuity, operational accountability, and defensible decision-making. This role requires someone who can translate legal and operational requirements into clear workflows, system enhancements, reporting tools, user guidance, and sustainable business processes.
Responsibilities include but are not limited to:
Under the direction of ACP leadership and in coordination with MOCJ Information Technology, the Legal Systems Program Manager will:
- Serve as ACP’s business-side product owner for the Salesforce-based Case Management System and related legal operations platforms.
- Partner with the Salesforce-certified CMS Administrator to design, test, document, and implement system enhancements, workflows, dashboards, forms, reports, templates, and user-facing tools.
- Analyze ACP’s case management, attorney assignment, contracting, payment, reporting, and provider-support workflows to identify opportunities for system improvements, automation, standardization, and risk reduction.
- Translate operational needs into clear business requirements, user stories, testing plans, workflow maps, and implementation guidance.
- Support the development and maintenance of system workflows that improve intake, triage, attorney assignment, provider communications, contract tracking, data collection, and reporting.
- Develop and maintain dashboards, reports, and performance metrics to support leadership visibility into caseloads, provider activity, contracting status, workflow performance, turnaround times, and operational risks.
- Work with ACP leadership, legal providers, and internal users to identify pain points, recurring system issues, training needs, and process gaps.
- Provide hands-on user support and guidance to ACP staff and legal providers navigating the CMS, including workflow questions, access issues, system functionality, and escalation of technical problems.
- Coordinate with MOCJ IT, vendors, and system administrators to resolve platform issues, manage enhancements, and support system reliability.
- Support the integration of ACP’s legal systems with broader operational needs, including contracting, data analytics, compliance tracking, invoice/payment workflows, document management, and provider engagement.
- Develop user guides, standard operating procedures, training materials, playbooks, and system documentation to support consistent use of ACP’s legal systems.
- Lead or support training sessions for ACP staff, assigned counsel attorneys, and other system users.
- Monitor system performance, user adoption, data quality, workflow compliance, and reporting accuracy.
- Help ensure that ACP systems reflect applicable confidentiality, privacy, cybersecurity, access-control, records-management, and legal-process requirements.
- Support change management for new system features, process updates, and workflow improvements.
- Identify opportunities to responsibly leverage automation, analytics, and emerging legal technology tools to improve efficiency, reduce manual work, and strengthen operational oversight.
- Coordinate cross-functional projects involving ACP leadership, MOCJ IT, fiscal, procurement, legal, data, and external partners.
- Perform other related duties as assigned.
PLEASE SUBMIT YOUR RESUME AND COVER LETTER SPECIFIC TO THIS POSITION.
** This position MAY REQUIRE OCCASIONAL TRAVEL WITHIN THE FIVE BOROUGHS OF NYC to support ACP offices, satellite operations, courthouse-based workflows, provider engagement, and user training.
RESEARCH PROJECTS COOR(MA)-MGR - 0527A

1. Do you have a baccalaureate degree from an accredited college or university?
2. Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
3. Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
4. Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.