LMS Analyst

Working in close collaboration with the Learning & Development Department and Mission and Learning Division, the LMS Analyst is responsible for supporting the Learning & Development Department in its work to provide learning opportunities that are strategic, impactful, timely, and cost effective. The Learning & Development Department accomplishes this by orienting and promoting staff investment in our agency’s mission, values, and culture; ensuring fulfillment of all grant-mandated training requirements; and assisting staff in gaining knowledge, sharing best practices, and applying skills to fully implement program models. Good Shepherd Services strives to be a leader in non-profit professional development. The purpose of this position is to manage and maintain the Learning Management System (LMS) and to optimize the use of learning & development data in support of the department’s strategic goals and the agency mission. The position’s essential functions include: management and maintenance of the LMS; oversight and promotion of data integrity; customer services and staff support and training in use of systems; development and tracking of compliance and training completing reports; and reporting and analysis.

Reports to: Director of Learning and Development
Location: 305 7th Ave., New York, NY 10001
Hours: 35 hours/week; Non-exempt

Salary: $70,000 - $75,000 a year

Major Duties:

• Monitoring and Maintenance of Cornerstone Learning Management System (LMS) to optimize its use and impact:
  • Collaborate with the Learning & Development Department Coordinators in the creation of the quarterly catalog by building learning and development opportunities in the LMS.
  • Manage The Workshops customer payment process and registration.
  • With support from the Deputy Director of Learning & Development, operationalize the LMS to support blended learning opportunities.
  • Trouble-shoot and resolve system issues by liaising with Cornerstone, Tribridge, and ADP as necessary.
• Data Entry and Integrity:
  • Ensure data integrity and consistency across ADP Workforce Now, LMS, and external partner LMS systems through ACS, HSLC, and others.
  • Provide technical assistance, management of registration, and attendance information for the Human Service Learning System (HSLC) and the ACS Workforce Institute’s LMS.
  • Manage Asana tickets from L&D Coordinators for data entry into the LMS to build class Event and Session instances as well as close out classes and pull survey data once completed.
• Customer Service, Technical Assistance, and Training:
  • Deliver technical assistance and training to staff and customers via phone and in-person at program locations (for staff) by prioritizing requests according to importance.
  • Manage LMS and L&D service request tickets received through the FreshDesk portal.
  • Develop and maintain Quick Guides and Job Aids to address barriers to staff utilization of Workforce Now and the LMS.
• Reporting and Analysis:
  • With the support of Director of Learning & Development create and run reports to support the strategic initiatives of the L&D Department and monitor compliance and training completion status for the organization.
• Support L&D and Initiatives and Operations:
  • Perform other duties as assigned.

Qualifications:

• High School Diploma Required. Bachelor’s degree preferred.
• Knowledge of or experience with Cornerstone Learning Management System, required.

• 2 years of LMS experience required.
• Must have a commitment to the mission and vision of the learning collaborative.
• Must have strong customer service and relationship-building skills.
• Must have superior organizational and analytical skills, and excellent verbal and written communication skills.
• Must be proficient in Microsoft Office Suite.
• Knowledge of or experience with Cornerstone Learning Management System, required.
• Must be detailed oriented, able to multi-task, be flexible, understand urgency and effectively deal with crises.
• Willing to travel by public transportation to Good Shepherd offices in the NYC boroughs.
• Must be able to meet strict deadlines.
• Must be able to work independently and manage multiple tasks in a fast-paced environment.
• Ability to work collaboratively with a variety of people, as well as aptitude for teamwork are essential.
• Experience providing technical assistance and training on systems preferred.
• Experience in the social services field, learning and development, and/or human resources preferred.
• Must have a commitment to work from strength-based, youth and family development, and trauma-informed perspective.