Oversee nightly front-of-house operations to deliver polished guest service, manage reservations and capacity, supervise and train staff, coordinate with security and bar team, enforce responsible alcohol service, control costs and inventory, maintain venue ambiance and safety, and complete nightly and incident reports.
The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.
Responsibilities
- Lead front-of-house operations and maintain a strong floor presence.
- Ensure polished, attentive service and resolve guest concerns promptly.
- Manage reservations, table assignments, guest flow, wait times, and venue capacity.
- Recognize VIPs and regular guests and communicate special requests to the team.
- Supervise, train, schedule, and evaluate front-of-house employees.
- Coordinate with security, bartenders, servers, hosts, DJs, and management.
- Monitor responsible alcohol service and address disruptive or intoxicated guests.
- Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
- Maintain venue cleanliness, organization, ambiance, and safety standards.
- Complete nightly reports, incident reports, opening duties, and closing duties.
Requirements
- Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
- Strong leadership, guest-relations, communication, and conflict-resolution skills.
- Knowledge of beverage service, nightlife operations, and responsible alcohol service.
- Experience with POS and reservation systems such as Toast, and Resy.
- Availability to work nights, weekends, holidays, and late-night shifts.
- Ability to stand throughout the shift and lift up to 35 pounds.
Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.
The Avra Group New York, New York, USA Office
14 E 60th St, New York, New York, United States, 10022 1006
The Avra Group New York, New York, USA Office
141 E 48th St, New York, New York, United States, 10017 1223
The Avra Group New York, New York, USA Office
1271 Avenue of the Americas, New York, New York, United States, 10020 1300
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