The M&R Coordinator monitors and tracks invoices related to container repairs, ensures estimates are accurate, coordinates repair processes, maintains inventory, and assists with claims. They also provide customer support and maintain records for cost savings.
Description
Main Purpose of the Role:
In concert with company policy; monitor, track and report the following; duplicate coding on all invoices related to reefer, genset & dry container repairs; vet all estimates related to repair; maintains all reefer, genset & OOS inventories; handles all bookings and manifests for reefers; invoices all M&R fueling gensets; processes invoices for the Branch.
Main Tasks:
- Ensure repair vendors submit damage estimates within 2 days of container arrival.
- Review submitted estimates to verify accuracy of repair codes and compliance with ZIM repair policies.
- Identify and apply any potential cost reductions or adjustments.
- Follow up with repair vendors to ensure they receive estimate approvals and expedite repair completion within 2 days plus designated task time.
- Review daily depot and terminal inventories to ensure systems are updated accurately with all damage related movements.
- Coordinate with the equipment team to reposition damaged containers to repair facilities.
- Review estimate for possible 3rd party claim.
- Gather documentation necessary for 3rd party claim.
- Notify liable party of 3rd party claim intent.
- Forward 3rd party claim documentation to head office.
- Vet and approve MNR related invoices.
- Resolve discrepancies by disputing or requesting revisions from vendors.
- Assist the trucking community by providing guidance on returning damaged equipment. Additionally, respond promptly to email inquiries regarding genset availability and requirements.
- Maintain cost savings initiatives.
- Reporting of the M&R cost savings.
- Provide backup support to the Cold Treatment Department and ensure all Cold Treatment reefers are successfully passed and cleared up by the USDA
• Academic education: Graduate from a technical school or two-year college or four years related experience and/or training; or equivalent combination of education and experience.
• Must be mechanically inclined preferably with knowledge of containers and chassis.
• Must be customer service oriented, attentive to detail, well organized, capable of multi-tasking, and flexible to change priorities.
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