Royal Communications Consultants
MacOS / Apple Support Engineer - Onsite - NYC
Be an Early Applicant
Provide onsite enterprise support for Apple devices, including macOS desktops and optionally iOS and iPadOS devices. Responsibilities include provisioning, deprovisioning, testing, deployment, troubleshooting, user onboarding, documentation, training support, and stakeholder assistance. The role requires supporting more than 500 macOS machines, understanding authentication, networking, wireless, VPNs, and peripherals, and occasional travel to Columbus or Plano.
MacOS X /Apple Desktop Support Engineer, on-site in New York, NY
Candidates must be local / commutable to NYC
The Desktop Support Group is looking for an endpoint engineer with a focus on supporting MacOS and optionally iOS / iPadOS. Should have experience in smartphones, tablets, Mac. The position is based onsite in New York City. Will be responsible for all manner of engineering related support to enterprise integration of macOS and optionally iOS / iPadOS within a digital workplace environment.
As a desktop engineer with MacOS, you will:
- Provide support for Apple devices and desktops.
- Create and maintain technical documentation as well as assist with training and related materials as needed.
- Troubleshooting OS X
Primary skillset:
- Must have experience supporting Mac/Apple devices
- Work will take place in midtown NYC.
- Ability to provision and deprovision Mac devices.
- Responsible for handling, testing, and deploying Mac devices, as well as assisting users with setup and onboarding.
- Strong customer service skills with the ability to interact professionally with senior stakeholders.
- Will perform approximately 90% of the work in New York City, with occasional travel to Columbus, OH, or Plano, TX. Travel expenses will be covered.
- Scripting knowledge is a plus. (ZSH / Bash / Python)
What You'll Need:
- 2+ years total progressive IT experience.
- 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
- Strong communication skills at all levels, from end users to IT peers.
- Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.
Royal Communications Consultants New York, New York, USA Office
New York, NY, United States, 10006,
Similar Jobs
eCommerce • Fashion • Retail • Sales • Wearables • Design
The Sales Support Associate provides customer service, supports sales and merchandise flow, operates POS, and manages stock levels in a retail environment.
Top Skills:
Cash Register SystemsComputer SkillsInternetIpadMobile Pos
Fintech • Financial Services
Frontline banking role building customer relationships through in-branch and outreach interactions. Support account openings, service requests, credit applications, cash handling, and teller activities. Identify customer needs, promote relevant products and referrals, use digital tools, maintain compliance and risk controls, and collaborate with branch teammates to deliver seamless service and drive branch growth.
Fintech • Financial Services
Supports Wells Fargo branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing teller-line activities, identifying fraud risks, promoting digital banking, assisting with scheduling, and helping motivate staff to meet business objectives while following operational and compliance policies.
Top Skills:
Digital BankingMobile Banking
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
