Majors Customer Success Leader

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Harvey is hiring a Majors Customer Success Leader to guide a team of experienced Customer Success Managers dedicated to our most high-value, strategic clients. These clients represent some of the most sophisticated organizations in the world, and this leader will ensure we deliver exceptional partnership, measurable outcomes, and enduring trust. You’ll shape how Harvey engages its top accounts, bringing structure, executive presence, and deep customer insight to every interaction. The ideal candidate combines strategic vision with a calm, confident leadership style, setting the tone for excellence in customer engagement and retention at the highest level.

• Lead, mentor, and empower a team of seasoned Customer Success Managers supporting Harvey’s most strategic enterprise accounts.

• Partner closely with executive stakeholders, both internally and externally, to drive account health, renewal, and long-term expansion.

• Develop and execute tailored success plans that align with client goals, maximize adoption, and demonstrate ROI.

• Create frameworks and best practices for managing complex, multi-stakeholder relationships across global organizations.

• Collaborate cross-functionally with Sales, Product, and Leadership to ensure strategic alignment and customer advocacy.

• Represent the voice of Harvey’s top clients, influencing strategic decisions and helping shape the evolution of our Customer Success practice.

• 12+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management, with at least 6+ years leading strategic or enterprise-facing teams.

• Proven success managing executive relationships with global enterprise clients in the AI, SaaS, legal, or technology sector.

• Exceptional communication and presentation skills, with a refined executive presence and ability to influence C-suite stakeholders.

• Strong strategic and analytical thinking, capable of identifying opportunities for growth and long-term partnership.

• A leader who models professionalism, empathy, and confidence with the ability to coach a team to perform at a world-class level.

• Background in law or experience in the legal technology sector

• Previous experience in consulting or professional services firms

• Experience working with or supporting large financial institutions or asset managers

The compensation range for this role is $183,000-$247,000 USD OTE (80/20). We’ve kept this range broad to reflect the variety of experience levels and skill sets that could make someone a great fit for the role.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]