Manager, Audience Operations & Events

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal has an opening for a Manager of Audience Operations and Events as part of Rockefeller Center Guest Experiences team within the Operations and Technology division of NBCU. This is an opportunity to join a small and dynamic team that delivers one-of-a-kind product and experiences to guests at NBC's home in 30 Rockefeller Plaza. The position reports to the Director of Tours and Audience Operations and requires a full-time on-site schedule with some overtime hours as needed.
The Manager, Audience Operations and Events will ensure optimal experiences for our general public and clients, coming to 30 Rock.
ESSENTIAL FUNCTIONS:

• Oversee audience operations for 30 Rockefeller Plaza

• Manage Saturday Night Live ticketing for lottery winners, VIPs, NBC clients and standby guests

• Work closely with audience coordinators for Late Night with Seth Meyers and The Tonight Show Starring Jimmy Fallon. Provide direction to ensure seamless and consistent audience processes across all shows, including standby guests

• Responsible for training 30 Rock Pages on the audience process and evacuation drills for 30 Rock

• Manage audiences for special tapings and internal events

• Work across all shows on specific ADA accommodation

• Collaborate with all Guest Experience functions as needed

• Act as Leader on Duty for NBC Studio Tour when required

• Oversee Guest Experience Pages responsible for working with audiences and tours

• Oversee private film screenings for talent and executives

• Book and oversee all events in the Peacock Lounge

• Strategically plan out audience timelines

• Present on and execute on operational enhancements as they pertain to the Guest Experience team

Qualifications
ELIGIBILITY REQUIREMENTS:

• High school diploma/GED required.

• Must be proficient in Excel and Microsoft Office

• Must be extremely organized and driven by efficiency

• Must have exceptional time management skills

• Must be willing to work varying hours as needed including nights, weekends, overnights, and holidays

• Must have unrestricted work authorization to work in the United States

• Must be 18 years or older

BASIC QUALIFICATIONS:

• Minimum 3 years working experience in audience operations, production or a guest service role

• Proven ability to be flexible and consistent in a fast-paced and ever-changing environment

• Demonstrated ability to effectively manage and train a team

• Ability to actively problem-solve and critically think

• Excellent interpersonal and communication skills

• Demonstrated attention to detail and able to perform tasks with minimal supervision and direction

DESIRED CHARACTERISTICS:

• Bachelor's degree

• Experience with ticketing platform

Additional Information

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $75,000 - $95,000 (bonus eligible)

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].