Manage and train a commercial servicing team to deliver elite service for corporate and middle market clients. Partner with market leaders and business partners, improve processes, ensure compliance with BSA/OFAC and training requirements, and handle hiring, coaching, and performance management.
Job Summary & ResponsibilitiesResponsibilities include but are not limited to:
Other Responsibilities:
- Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service.
- Partner and collaborate with the leaders within the assigned market vertical (Commercial Real Estate, Corporate -Industries, Healthcare, International - Tech, etc.) to ensure consistent communication and elite service is being maintained.
- Train and manage a team of qualified specialists and team leaders to support the assigned market vertical. Conduct hiring, coaching, development and performance evaluations for staff.
- Establish and maintain working relationships with key business partners in deposit operations, customer care, treasury solutions, product team, and other commercial departments.
- Review tasks and implement process improvements and efficiencies. Ensure the team is kept informed of all updated processes and procedures.
Other Responsibilities:
- Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
- Performs other duties as deemed necessary by management.
Required Skills:
- Extensive knowledge of all bank products, services, policies and procedures.
- Self-starter with the ability to work in a fast-paced environment.
- Proficient PC skills with Microsoft Office applications and e-mail as well as Bank core systems and other support systems such as SalesForce.
- High degree of detail orientation.
- Ability to perform complex assignments involving a high degree of mental alertness and application of sound judgment and above average analytical ability.
- Excellent written and verbal communications required to communicate effectively to both external clients as well as internal technical project teams.
- Must be able to multi-task effectively and prioritize workflow.
- Knowledge of Commercial and Corporate Deposit Account Types.
- Knowledge of Treasury Management products, services, core and business online banking platforms.
Required Experience:
- High School diploma or GED with 5+ years banking experience
- Bachelor's degree or experience working with a variety of Commercial/Corporate businesses such as Commercial Real Estate, Healthcare, Government entities, Commercial and Industrial entities, etc. preferred.
Valley Bank Morristown, New Jersey, USA Office
70 Speedwell Ave, Morristown, New Jersey, United States, 07960
Valley Bank Bloomfield, New Jersey, USA Office
Bloomfield, United States
Valley Bank Clark, New Jersey, USA Office
Clark, United States
Valley Bank Clifton, New Jersey, USA Office
Clifton, United States
Valley Bank East Brunswick, New Jersey, USA Office
East Brunswick, United States
Valley Bank Fair Lawn, New Jersey, USA Office
Fair Lawn, United States
Valley Bank Freehold, New Jersey, USA Office
Freehold, United States
Valley Bank Hackensack, New Jersey, USA Office
Hackensack, United States
Valley Bank Hoboken, New Jersey, USA Office
Hoboken, United States
Valley Bank Kearny, New Jersey, USA Office
Kearny, United States
Valley Bank Little Falls, New Jersey, USA Office
Little Falls, United States
Valley Bank Livingston, New Jersey, USA Office
Livingston, United States
Valley Bank Middlesex, New Jersey, USA Office
Middlesex, United States
Valley Bank Middletown, New Jersey, USA Office
Middletown, United States
Valley Bank New York, New York, USA Office
New York, United States
Valley Bank New York, New York, USA Office
New York, United States
Valley Bank Newark, New Jersey, USA Office
Newark, United States
Valley Bank Passaic, New Jersey, USA Office
Passaic, United States
Valley Bank Paterson, New Jersey, USA Office
Paterson, United States
Valley Bank Succasunna, New Jersey, USA Office
Succasunna, United States
Valley Bank Wayne, New Jersey, USA Office
Wayne, United States, 0
Similar Jobs
Healthtech
Serve as the primary operational partner for senior client stakeholders after implementation. Lead post-go-live projects, manage plans and deliverables, coordinate internal teams, assess production readiness, oversee configuration changes, communicate risks and progress, and improve service processes. The role also mentors team members and supports client satisfaction, service quality, and retention within a specialty pharmacy technology environment.
Top Skills:
General Pc ApplicationsInternet-Based ToolsMS Office
Legal Tech
Manages multiple eDiscovery client projects and serves as the primary liaison for service delivery. Coordinates project schedules, forecasts, requirements, quality verification, communications, issue resolution, status tracking, and final production. Builds strong client relationships, leads internal collaboration, manages expectations, and reviews financial and billing information to ensure deadlines and project objectives are met.
Top Skills:
Data ProcessingDatabase ManagementEdiscoveryLegal Document Review
AdTech • Marketing Tech
Manages enterprise client accounts and influencer marketing campaigns, overseeing strategy, planning, execution, performance, KPIs, and client communications. Builds senior stakeholder relationships, coordinates creative, brand, sales, and media teams, optimizes revenue opportunities, ensures customer satisfaction, and drives repeat business and long-term partnerships.
Top Skills:
ResonateSocial Media Platforms
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
